Callum Shiels Email and Phone Number

- Commercial awareness - knowledge of customer and competition to make strategic decisions in pursuing bids with Public Sector clients across various verticals including Healthcare and Education.- Keeping up to date with changes in the market to identify new opportunities.- Client engagement - Building mutually beneficial relationships with senior stakeholders.- Act as a trusted advisor, adding value and giving input to the customers decision making process in relation to the development of their learning strategy. Effectively engage and communicate both face to face and over the telephone to understand needs and aspirations.- Strong understanding of all products and services that QA deliver which includes commercial training courses and SAAS platforms. Strategically being able to align these to our client’s development strategies.

A dedicated partner for PHMG clients throughout their entire customer journey – developing long-term working relationships, pin-pointing opportunities for service enhancement, and helping them make the most of every audio moment.· Overseeing the on-boarding process to seamlessly establish new client productions· Understanding the unique requirements of every client to recommend audio branding solutions· Developing real expertise in key marketing and industry trends – and how this relates to the PHMG product· Supporting clients for the long-term to provide solutions that continually add value· Consistently delivering world-class service

Providing expert after sales care for clients at a crucial point in their journey, liaising with key company contacts to develop solutions to the most complex of cases.- Booking appointments with clients and managing the diaries of our on-the-road Heads of Client Support.- Managing business to business contracts and implementing new ones when appropriate. - Liaising with clients on a day-to-day basis by telephone and email.- Implementing business strategy to meet client retention targets.

- Relationship manager with an allocated number of Daisy accounts. - Identifying new opportunities and liaising with internal specialists to upsell and cross sell my client base, where appropriate. - Selling a number of services to my client base. This included Mobile Tariffs, Cloud Hosted phone systems and SAAS platforms like Microsoft 365 and Microsoft Teams. - Used Salesforce software.

• Making initial contact with prospective clients and organising sales meetings, leading to the conversion of high-value sales.• Working with intelligence suites such as SEMrush and Google Analytics to provide comprehensive research for clients.• Reporting and presenting to senior management, including regular correspondence with the company's managing director to discuss target industries and trades.• Providing training to new employees and taking responsibility for their initial development within the company.• Thorough research into potential client’s current industry standing and performance, thus identifying new opportunities and recommendations to improve their organic search rankings, traffic and conversions.• Collaborating with a number of functional departments: Business Development, Content Writing, SEO strategists whilst staying up to date on the newest organic search, paid search and social media trends and tools.• Weekly performance analysis as well as planning current and future sales strategy.• Throughout my time at Supple I was consistently the highest performer in terms of meetings organised and the conversion of those meetings into sales. Breaking all previous sales records within the sales division of the company.• Maintaining and improving working relationships with prospective and current clients, as well as within the company.Reason for leaving: I left Supple to return to the UK.

Liaising with contacts from companies of every size, shape and sector of the worldwide market, informing them how PH Media Group’s world-leading audio branding services can deliver results for their business. - Becoming well-versed in the power of audio branding, developing the knowledge to introduce businesses to the concept and help them understand how they can sound as good as they look- Acting as the first point of contact for every potential PH Media Group client, contacting prospects within a specialist sector of the worldwide market - Effectively communicating the features and benefits of our bespoke On-Hold Marketing, Auto Attendant and Out-of-Hours Messaging services over the phone- Informing prospective clients how expertly written and skilfully produced on-hold messages can build brands, promote products and sell services- Arranging appointments with key company decision makers on behalf of the Business Development Managers, allowing them to meet with prospects in person to further demonstrate the service and tailor a solution to their individual brandReason for leaving: Although PH Media was a great place to work I wanted to take the opportunity to travel with my brother. I traveled around Asia and Australia for over a year.

Coaching international young people in England and Northern Ireland