Callum Shiels Email and Phone Number

Received Workday Certification, qualified in using Workday Human Capital Management (HCM) software. Responsible for delivering Smart testing services to six clients across North America and Europe. I was involved in carrying out automated and manual test execution, delivering test coverage reports to all relevant customers on a weekly basis. Analysed test results, reporting testing progress to relevant stakeholders, communicating and escalating where appropriate. Applied strategic thinking, and appropriate training methods to resolve any issues that arrived during weekly testing phases. Using agile methodologies to find solutions, and improve the accuracy of reporting analysis.

At Citi I played a key role in streamlining the Client Onboarding process as an experienced Senior analyst. I managed complex onboarding projects, coordinated with various stakeholders, created procedural documents and ensured compliance with regulatory requirements, all while delivering exceptional client service and developing strong customer relationships. I exercised full oversight of Securities lending operations, ensuring efficient and accurate account creation for both Equities and Fixed Income. Additionally my remit involved regulatory KYC & Credit checks. Aligning company documentation with regularly updated Compliance and AML policies across both EMEA and APAC.