Prospecting: Identify potential clients through research and create targeted prospect lists.Outreach: Initiate contact via cold calls, emails, and social media to engage prospects.Qualifying Leads: Assess prospect needs and determine if they fit the company’s offerings.Pipeline Management: Track interactions in a CRM and follow up consistently with leads.Collaboration: Work closely with sales and marketing teams to align outreach and feedback.Performance Tracking: Meet KPIs like the number of calls, emails, meetings booked, and qualified leads generated.

An Account Development Representative (ADR) at Udemy Business is responsible for identifying and qualifying leads, conducting outreach through calls and emails, and scheduling meetings for the sales team. They maintain CRM records, collaborate with Account Executives, and meet lead generation targets. Continuous learning and effective customer engagement are also key aspects of the role.Performance Metrics and Reporting:Meet or exceed targets for lead generation, outreach activities, and qualified meetings set by the management.Provide regular reports on outreach performance and lead quality.Continuous Learning and Development:Stay updated with Udemy Business's offerings, industry trends, and competitor activities.Engage in ongoing training to improve sales skills and product knowledge.

With a mission to improve lives through learning, Udemy is the largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Forty million students are mastering new skills from expert instructors teaching over 155,000 online courses in topics from programming and data science to leadership and team building.

After being promoted within the organisation for hard work and honesty of effort. I began working closely with the front end of the business to prospect and deliver sales through various channels. Such as live chat, video chat and outbound/inbound calls. The main elements of the role included;Outbound calling prospective clients to discuss their conveyancing quoteAnswering inbound calls from potential clients trying to convert them into live cases. Conducting multiple live chats with website visitors to discuss and advise on their quote.Responding to email queriesMaximising conversion from lead to sale to achieve growth/sales targetsWorking in collaboration with the team members.Understanding the current market potentials. Tracking and analysing the sales performance metrics. Staying up-to-date on the latest technologies and developments in the industry.

• Using telephone and e-mail contact to convert website-generated sales leads into live cases.• Taking account of client feedback and competitor information gained, and feedback such information to refine processes and improve the quality of calls.• Managing leads generated by the quote engine daily, and ensuring proactive follow-up until resolution.• Promptly reporting on any issues identified through the quote follow-up process.• Post-starter pack calls: answering client queries and encouraging the return of starter packs.• Maintaining effective working relationships within the team.• Working with colleagues to achieve business targets.• Managing own productivity to achieve and exceed the targets set.

• To answer contacts to the contact centre from Asra and agency customers, within the service teams indicators and quality standards. • Ensure a positive first response on each contact.• I had to complete accurate and timely data records on all required systems with agreed quality guidelines. • To provide accurate information to the customers, contractors and external agencies with the agreed performance and quality framework. • To liaise with contractors, external agencies and internal partners to ensure the customers issue was resolved accurately and efficiently

• My overall aim was to resolve the complaint for the customer in a quick and efficient way, gaining 100% acceptance to my resolution. • Deal with each individual issue from the customer’s perspective showing empathy and compassion throughout their experience.• Working as part of a team, gaining information and advice and incorporating this into my own work to resolve the customers issue.