🔴 Created the Coaching x Development Program⤵️🗣 1:1 coaching sessions boosting colleague morale,📉 Performance feedback increasing productivity,📒 Self-Coaching schemes supporting indivudal growth...🔴 Streamlined Management Operations⤵️📈 Increased weekly sales by 4.7%,♻️ Reduced staff turnover,🗨 Refined internal communications improving manager-colleague dynamics...🔴 Incorporated Collaborated Strategies for Incident Prevention⤵️🚨 Collaborated with law enforcement promoting conflict de-escalation techniques,📋 Standardised incident reporting, improving response times and documentation,❌️ Promoted measures to deter criminal behaviour...

- Independently managing the self-service section after 8pm, ensuring smooth operation and customer satisfaction,- Implemented strategies that significantly reduced self-service theft by 77%,- Managed end-of-day cash handling procedures, ensuring accuracy and proper reconciliation for the following day.

Main responsibilitys involved with this role include:- Supervising Fill Shift to ensure correct merchandising;- Managing the merchandising of stock to optimully stack shelves of products;- Responsible for allocating staff to specific duties throughout the store selling times;- Rotating certain products situated at the front of the door to increase quick sales;- Handling customer complaints, queries and returns;- Maintaing accurate tracking of stock levels and recording damages;- Required to carry out daily staff searches;- Responsible for Floating all tills in the morning and cashing up in the evening, outside of store open hours;- Required to be present for any works or storewide stock checks;

General store duties including:- Filling stock and presenting shelves neatly;- Cleaning shelves regularly to maintain hygiene;- Merchandising to maximise sales;- Delivering top standard customer service;- Responsible for upholding Health & Safety standards;- Received annual training regarding Age Restricted Sales;- Serving customers at the tills;