High performing Insurance Business Analyst trusted with carrying out key client facing roles. Balances customer satisfaction with scope management via strong core BA skills & confidence in customer-facing situations. An enthusiastic member of the team providing clear communication to senior management, as well as to dev and test teams. Diligent, well organised & performs well in pressured environments. Spanish speaker. Living in Madrid after time in the UK & Australia.Expertise:Insurance: personal lines; commercial combined; commercial auto; reinsurance; claims management.Policy Administration Systems: product build; full policy lifecycle; front-end Q&B; workflow.Business Analysis: requirements traceability; managing stakeholder expectations; controlling scope.Delivery: end-to-end lifecycle projects completed (sales through PGLS); Agile & Waterfall experience.Technology: liaising with development teams; core product management; defect triage and investigation.
Listed skills include Teamwork, Spanish, Customer Service, Interpersonal Skills, and 4 others.