Platform Support Engineer I
Current
Aug 2024 - Present
AeroLeads people directory · profile
Jean-Paul K. Email & Phone Number
Platform Support Engineer I
at
Guidewire Software
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Platform Support Engineer I
Location
Scarborough, Ontario, Canada
Company size
Who is Jean-Paul K.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jean-Paul K. is listed as Platform Support Engineer I at Guidewire Software, a with 2627 employees, based in Scarborough, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Jean-Paul K..
Jean-Paul K. previously worked as Cloud Platform Support Intern at Guidewire Software and Computer Repair Technician at Lenovo. Jean-Paul K. holds College Diploma, Computer Technology/Computer Systems Technology, A+ from Collège Boréal.
Company email context
Email format at Guidewire Software
This section adds company-level context without repeating Jean-Paul K.'s masked contact details.
Guidewire Software
Review company-level records connected to Jean-Paul K. before choosing the right outreach path.
Profile bio
About Jean-Paul K.
My goal is to have a positive impact in the realm of IT. I am fluent in both English and French. I possess expertise in a range of software applications and IT concepts, including Active Directory, SQL, Python, C#, Operating systems, Network Core Protocols, Cloud Technologies and Virtualisation. I offer thorough technical assistance, diagnose software and hardware problems, and provide outstanding customer service. I also optimize helpdesk processes, document issue-resolution steps, and carry out software and hardware enhancements.
Current workplace
Jean-Paul K.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Guidewire Software
5 roles
Jean-Paul K. work experience
A career timeline built from the work history available for this profile.
Cloud Platform Support Intern
As a Cloud Platform Support Intern at Guidewire Software, I am:- Engaging in the development and support of innovative cloud solutions within the insurtech space.- Collaborating with a team of experts to enhance cloud platform capabilities and customer experiences.- Embracing continuous learning and contributing to the advancement of Guidewire's cloud initiatives.
May 2024 - Sep 2024
Computer Repair Technician
Diagnosis and Troubleshooting: - Evaluate and diagnose hardware and software problems in Lenovo laptops, desktops, and other devices. - Identify issues related to components such as motherboards, memory, hard drives, displays, and peripherals. - Use diagnostic tools and techniques to pinpoint the root cause of technical problems.Hardware Repair and Maintenance: - Perform repairs, replacements, and upgrades on Lenovo devices. - Replace faulty components, including screens, keyboards, batteries, and connectors. - Ensure compliance with Lenovo's quality standards during repairs.Software Support: - Assist customers with software-related issues, including operating system installations, driver updates, and application troubleshooting. - Collaborate with Lenovo support resources to resolve complex software problems.Customer Interaction: - Provide excellent customer service by addressing inquiries, explaining repair processes, and setting realistic expectations. - Maintain clear communication with clients regarding repair timelines and costs.Documentation and Reporting: - Accurately document repair activities, including parts used, procedures performed, and test results. - Generate service reports and maintain records of all service interactions.Quality Assurance: - Adhere to Lenovo's service guidelines and quality assurance protocols. - Conduct thorough testing after repairs to ensure devices are functioning optimally.
Dec 2023 - May 2024
Help Desk Technician
Providing solutions and advice on technical issuesCreating manuals for technical trainingUsing feedback from customers to improve problem-solving techniques and customer serviceResponding to texts, emails, and calls on technical issuesDocumenting and analyzing technical issues and customer interactionsAttending training sessions and conferences to stay current with best practices on how to help customers with technical issues
May 2023 - Apr 2024
Data Entry Clerk
Converting Audio and Video records in french into Text documents for AI Databases Update
Oct 2022 - Feb 2023
Team & coworkers
Colleagues at Guidewire Software
Other employees you can reach at guidewire.com. View company contacts for 2627 employees →
EC
Erik Cheong
Colleague at Guidewire SoftwareFederal Territory Of Kuala Lumpur, Malaysia
View →
GS
Gary Shek
Colleague at Guidewire SoftwareRichmond Hill, Ontario, Canada
View →
SP
Simon Pace
Colleague at Guidewire SoftwareGreater Sydney Area, Australia
View →
PS
Padam Sonar
Colleague at Guidewire SoftwareBengaluru, Karnataka, India
View →
MS
Maria Szeligiewicz
Colleague at Guidewire SoftwareLędziny, Śląskie, Poland
View →
TW
Traci Whitcraft
Colleague at Guidewire SoftwareCleveland, Tennessee, United States
View →
DH
Daniel Holton
Colleague at Guidewire SoftwareIreland
View →
RC
Radosław Chamot
Colleague at Guidewire SoftwareCracow Metropolitan Area, Poland
View →
AS
Alan Sempruch
Colleague at Guidewire SoftwareGreater Boston, United States
View →
CS
Caitlin Sontowski
Colleague at Guidewire SoftwareMinneapolis, Minnesota, United States
View →
Erik Cheong
Colleague at Guidewire SoftwareFederal Territory Of Kuala Lumpur, Malaysia
View →
GS
Gary Shek
Colleague at Guidewire SoftwareRichmond Hill, Ontario, Canada
View →
SP
Simon Pace
Colleague at Guidewire SoftwareGreater Sydney Area, Australia
View →
PS
Padam Sonar
Colleague at Guidewire SoftwareBengaluru, Karnataka, India
View →
MS
Maria Szeligiewicz
Colleague at Guidewire SoftwareLędziny, Śląskie, Poland
View →
TW
Traci Whitcraft
Colleague at Guidewire SoftwareCleveland, Tennessee, United States
View →
DH
Daniel Holton
Colleague at Guidewire SoftwareIreland
View →
RC
Radosław Chamot
Colleague at Guidewire SoftwareCracow Metropolitan Area, Poland
View →
AS
Alan Sempruch
Colleague at Guidewire SoftwareGreater Boston, United States
View →
CS
Caitlin Sontowski
Colleague at Guidewire SoftwareMinneapolis, Minnesota, United States
View →
2 education records
Jean-Paul K. education
College Diploma, Computer Technology/Computer Systems Technology, A+
Mathematics And Computer Science, Licence 2 Ème Année
FAQ
Frequently asked questions about Jean-Paul K.
Quick answers generated from the profile data available on this page.
What company does Jean-Paul K. work for?
Jean-Paul K. works for Guidewire Software.
What is Jean-Paul K.'s role at Guidewire Software?
Jean-Paul K. is listed as Platform Support Engineer I at Guidewire Software.
Where is Jean-Paul K. based?
Jean-Paul K. is based in Scarborough, Ontario, Canada while working with Guidewire Software.
What companies has Jean-Paul K. worked for?
Jean-Paul K. has worked for Guidewire Software, Lenovo, Collège Boréal, and Lxt.
Who are Jean-Paul K.'s colleagues at Guidewire Software?
Jean-Paul K.'s colleagues at Guidewire Software include Erik Cheong, Gary Shek, Simon Pace, Padam Sonar, and Maria Szeligiewicz.
How can I contact Jean-Paul K.?
You can use AeroLeads to view verified contact signals for Jean-Paul K. at Guidewire Software, including work email, phone, and LinkedIn data when available.
What schools did Jean-Paul K. attend?
Jean-Paul K. holds College Diploma, Computer Technology/Computer Systems Technology, A+ from Collège Boréal.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Jean-Paul K. you were looking for.
View similar profiles
