- First non-technical hire, leading initiatives to develop product, growth and customer success processes- Driving customer acquisition and monetisation strategies, onboarding first cohort of paying customers- Established operational practices for support, documentation and onboarding of new customers- Reviewing and curating customer feedback in order to drive new product features and improvements- Building and maintaining CRM database resulting in correct targeting and communication with both prospective and existing users- Developing documentation & video content to explain Lazy to new users- Leading 1-on-1 sales/onboarding calls for new users

- Worked cross-functionally with Product, Engineering and Design teams to iterate on community feedback and lead product changes to meet customer needs.- Introduced procedures to improve customer support tooling, aiding our team in responding to users 3x faster and with an average happiness rating of above 95%.- Led projects improving internal processes and communication to facilitate cohesive product road-mapping and improved cross-functional collaboration with Data and Product teams.- Provided personable support to customers to ensure that they would have a successful product launch and customer experience with Product Hunt.- Developed social strategy and content for Facebook, Twitter & Instagram.

- Led the strategy for the product launch of Macro, leading to a successful acquisition within 2 weeks of our launch.- Managed the outreach, marketing, and community engagement initiatives for a successful launch.