Calvin Alloway Email & Phone Number

Belgium

• Provide onsite technical support to Customers.• Directly report to AVASO’s Director Program Delivery – Americas and indirectly report to AVASO’s Global Support Center Team Lead assigned to your account for day-to-day activities.• Communicate effectively with external and internal Customers to resolve a wide variety of technical issues.• Track and coordinate tickets with the AVASO service delivery team(s)• Diagnose, research and troubleshoot computer system issues – Hardware and software – networking, VPN, connectivity, server, and other network devices/peripherals.• Respond promptly and professionally to alerts and end-user IT issues• Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress

Germany

Serve as a 102D Signal Battalion, Theater Communications Security Management Office (TCMO) Primary Key Management Infrastructure Operating Account Manager (KOAM) and Personnel Reliability Program (PRP) team Leader responsible for providing accountability of all COMSEC keying material in the TCMO’s area of responsibility. The TCMO is responsible for the distribution of Two-person control (TPC) material throughout Europe to include Army Battalions and Air Force Squadrons. Perform as TPC team member in a critical environment. Function as primary TPC trainer, train team members on the processes and procedures of maintaining the Battalions TPC program. Analyze and evaluate account records and provide comments, and recommendations for corrective action to ensure compliance with Department of the Army (DA), and United States Europe Command security regulations, supplements, and other command policy.Meet DOD 8570.01 training and certification requirements outlined in Information Assurance Management (IAM) Level II. Completed the COMSEC Account Manager Course, Key Management Infrastructure (KMI) Management Client (MGC) Operator course, CompTIA Advanced Security Practitioner (CASP+), Security + and Network + certified. Provide guidance on the proper COMSEC physical security and information security implementation. Performed as Certifying Official of the 102D Signal PRP program responsible for evaluating the reliability of individuals participating in the program. Also responsible for the continual evaluation, initial and annual refresher general NPRP training to certified individual.

Chievres, Belgium

Information Technology Specialist responsible for all matters concerning Information Technology (IT) desktop systems administration, customer support and service, equipment and telecommunication services related to operations, investigating, analyzing and managing the automation of functions, processes and procedures for the Benelux Family, Moral, Welfare, and Recreation. Responsible for integrating automated applications into all aspects of MWR operations. Install and maintain operating system and vendor software products in support of FMWR MIS operations. Carries out routine maintenance, upgrade, and support of organization's computers and Point of Sales (POS) machines located throughout the Benelux to include SHAPE, Chievres, Brussels, Schinnen and Brunssum. Troubleshoot network connectivity, server connections, PC hardware and software to determine the cause of failure. Provide assistance and training to MWR employees to include MWR Garrison Director and Division Chiefs on basic computer skills to include basic word processing, spreadsheets, briefing slides, accessing data, processing, space utilization efficiencies, and program recovery techniques. As Information Management Officer (IMO) responsible for the install and troubleshoot printers, scanners, digital senders and time clocks. Determine the nature of such issues as user error, faulty data lines, equipment malfunctions, software malfunctions to provide solutions to problems. Create, monitor, and resolve customer trouble tickets using Remedy trouble ticket system. Resolve computer problems at remote sites using Dameware Remote Access Software. Push software and software updates to multiple systems using third party software. Elevate any problems that cannot be handled internally and require external assistance to the appropriate activity. Also responsible for maintenance of four servers running Microsoft Server 2008.

Iraq

Performed as Senior Communications Advisor to an Iraqi Border Police Battalion and Iraqi Army Battalion. Conducted a comprehensive analysis of an Iraqi Army Battalions automated information systems then upgraded their computers systems by replacing mother boards, upgrading memory and installing new software. Advised Iraqi counterparts on efficient use of communications assets also provided training on basic communications skills and procedures. Installed and maintained Space and Naval Warfare (SPAWAR) equipment which provided internet and telephone service to a forward support Division. Performed the duties as the Division Information Assurance (IA) and Information Management Officer (IMO). Performed as the teams COMSEC hand receipt holder responsible for the weekly and monthly receipt, destruction and keying of assigned equipment. Responsible for the Battalions Local Area Network (LAN) management, technical operation, analysis, installation, and repairs. Developed Local (COMSEC) operating procedures and policies as they applied to a deployed environment. Responsible for configuring system components such as disk drives, printers, and other peripherals needed to support the operating environment. Updated US Battalions computers systems from the existing Microsoft Office 2003 to Microsoft Office 2007.

Chievres, Belgium

Serves as the theater COMSEC custodian by providing accountability of all COMSEC keying material and controlled cryptographic items (CCI) throughout Belgium, Netherlands, Luxemburg and parts of Germany. Shipped and received COMSEC keying material and CCI equipment for COMSEC hand receipt holders located in the AOR. Responsible for the operational and administrative coordination and tasks associated with the management of crypto nets. Issued COMSEC call out messages in support of exercises and operations as required. Conducted COMSEC account inventories. Serves as the COMSEC command and controlling authority for controlled key mat to include maintaining all files and issuing the monthly COMSEC effective status message. Ensured the destruction of keying material and turn-in of CCI equipment as required. System Administrator for the Local Communications Security Management Software (LCMS) workstation, Key Processor (KP), and related peripherals. Maintains appropriate records of transferred materials, and reports discrepancies to the appropriate agency/department. Ensures publications are current and amendments are properly and promptly entered. Destroyed COMSEC material as prescribed or directed. Ensured Alternate COMSEC custodian(s), local elements, and other personnel handling the account/material are fully trained in COMSEC requirements, and that appropriate physical, material, and equipment security measures are implemented and maintained for facility accreditation in accordance with (IAW) Army IA Reg. Provided training on the proper accounting and handling of Positive Control Material. Maintains statistical data, records, and prepares a variety of recurring and special reports' for accountable COMSEC material. Rewrote SOP and Continuity of Operations Plan (COOP). Reported and evaluated COMSEC incidents as required. Assigned the duty of Platoon sergeant and Battalions Unit Victim Advocate. Performed 1SG duties in his absents.

Chievres, Belgium

Supervised the installation, operation, maintenance and recovery of 39th Signal Battalions Deployable Communication Package Strategic (DCPS) system. Planned and coordinated the deployment of the DCPS team members and equipment to and from the area of operations. Provided secure email, non-secure email and Video Teleconferencing capabilities supporting Iraqi Freedom and Enduring Freedom’s seaport embarkation and life support area operations. Provided customer help desk support to the 21st TSC, the 80th ASG and the 598th TTG in their mission to move equipment and troops. Ensured corrective actions were put in place to restore operational service in a timely manner. Oversaw configuration and trouble-shooting of Local Area Network (LAN) routers, switches and all networking components are maintained. Supervised and trained seven team members in the area of Information Technology Management operations security (OPSEC), signal security (SIGSEC), communications security (COMSEC), and physical security.

Shape Belgium

Managed the daily operations of a Central Office of Records (COR) responsible for maintaining control and accountability of COMSEC material held throughout NATO. Responsible for the accounting of all Cryptographic material transferred into and out of NATOs area of responsibility. Supervised a section of two personnel; directly responsible for 65 Cryptographic Communication Security (COMSEC) Accounts. Managed the NATO automated accounting database ensuring 100% accountability of over one million cryptographic equipment and key material items. Supervised the sections work flow and adjusted workloads among COMSEC managers to prevent backlogs or delays. Reviewed completed work for technical adequacy and for compliance with instructions. Considered the subject matter specialist on Security, COMSEC storage and COMSEC management. Maintained accounting records for 62 accounts throughout NATO. Performed semi-annual and annual COMSEC audits and inspections. Planned and executed reorganization of NATO cryptographic distribution. Created COR continuity book; developed instructions for troubleshooting automated accountability database. Coordinated cryptographic distribution and accounting support to real-world missions in Afghanistan, Iraq, and the Balkans.

Verious Locations

Information technology specialists responsible for maintaining, processing and troubleshooting military computer systems/operations. Supervise and manage personnel performing operations and maintenance of tactical and strategic telecommunications centers and automated message switches. Develop and enforces policy and procedures for facility management. Develop, direct, and supervise training and security programs to ensure soldier proficiency and career development. Organize work schedules and ensure compliance with directives and policies on operations security (OPSEC), signal security (SIGSEC), communications security (COMSEC), and physical security. Write unit or facility standing operating procedures (SOP). Arrange higher level or contractor support maintenance for assigned equipment. Prepares or supervises the preparation of technical studies, evaluations, reports, correspondence, and records pertaining to system Signal operations. Perform the duties of COMSEC material custodian in accordance with appropriate regulation and order. Supervise the operation of the ISSO. Recommend policies, procedures, standards, and conventions. Establish and operates the printing and duplication control program. Supervise and implement classified document control policies, procedures, standards, and inspections. Coordinate and provide guidance on printing and publication account procedures, processes, and regulatory requirements. Brief staff and operations personnel on telecommunications matters.

Master’S Degree, Computer And Information Systems Security/Information Assurance

Bachelor’S Degree, Network Technology