Fulfillment Center - Cross Dock Operation

• Planned, directed and coordinated of all activities of the warehouse including inbound and outbound operations, inventory control, order processing, replenishment, purchasing and more.• Improved warehouse productivity by 10%. • Slashed transportation cost by 5% by closing the gap with between warehouse and transportation to resolve issues.• Created new pick zones in several areas of the warehouse to accommodate new business. • Managed 5 exempt salaried employees and over 100 indirect hourly employees. • Ensure daily successful outbound operation that shipped a volume of 350K units per week and an inbound operation that received 315K units per week. • Ensured the warehouse was always ready and compliant with government food regulations for audits.• Managed budget weekly to ensure center is cost effective.

• Manage, coach and develop staff; work with supervisors to set goals in training and development, performance and career planning.• Develop and challenge resources to improve performance through systems utilization and process improvements.• Responsible for onboarding and training of replenishment leadership team, 100 employees & contingent labor driving all aspects of replenishment: Ecommerce Operations, Retail Operations, Value added services and Inventory Control accuracy.• Provided ongoing operational process analysis and communicated status. Identified and resolved operational issues and constraints. • Daily communications to management team on daily operational plan, including volumes; date closure; expected KPI results.• Trained and develop operation managers and supervisors.

Responsible for leading the second shift Shipping operation. The team is staffed with three Operations managers, two Team Leaders and 115 hourly associates that all report to me. We ship approximately 18,000 orders daily and 11,000 orders are processed and shipped on second shift. We handle approximately 25,000 cartons a night and have the responsibility for reconciling all the WIP screens daily. My areas of responsibility include: Control Room - releasing all orders and replenishment picks; Picking with equipment (Order selector, Reach Trucks, Pallet Jacks); Picking repack- pick and pass modules; LTL shipping – schedule pick up, load and tender freight to carrier; Small Parcel shipping – loading parcel freight on the carrier trucks – Fed Ex, UPS, Airborne Express; International shipping.

Responsibilities included directing the daily activities of receiving and stocking of inbound freight at an accuracy rate of 99.97% effective; scheduling delivery appointments within 24 hours of the appointment request; maintaining the inventory integrity of 20,000 plus bin locations; establishing the productivity standards for receiving, stocking, truck unloading and pallet transporting; communicating with accounts payable and sales at corporate head quarters; damage claims on inbound freight; ensuring that our department successfully maintain its ISO certification; researching problems products; establish a Quality Action Team; maintain the budget for uniform and supplies. This team is composed of 2 Team Leaders and 48 associates.

Responsibilities include the daily activities of the IM Logistics customers, which include Apple, Symantec, Seagate, Smart Disk and others. These responsibilities include: communicating directly with the management teams of each customer on daily or weekly conference call or via Out Look email, communicating directly with product management, insure segregation from IM inventory, providing Daily Cycle Count results, reporting Inbound Receiving activities; address discrepancies both Shipping and Receiving; research shipping and receiving issues. Other responsibilities include the daily operations of the Returns department. The daily operations includes processing RMA and Refusal returns, issuing credit to customers, determining the disposition of returned product, segregating Ingram owned inventory and IM Logistics customer inventory, creating and shipping debits back to vendors. Requires daily communication with customer service. Also responsible for the daily operations of the Inbound stocking team. The daily operations includes stocking of all inbound shipment within 24 hours of receipt. The inbound receipt include 25 to 30 scheduled Full / LTL carriers (600 to 1200 pallets) daily. Small parcel shipments from UPS which consist of 800 to 1400 cartons daily and Fed Ex which consist of 300 to 600 cartons daily.