Calvin Jacob
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Calvin Jacob Email & Phone Number

Customer Success Manager at TableCheck at TableCheck
Location: United Arab Emirates 6 work roles 1 school
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Current company
Role
Customer Success Manager at TableCheck
Location
United Arab Emirates
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Calvin Jacob is listed as Customer Success Manager at TableCheck at TableCheck, a with 52 employees, based in United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Calvin Jacob.

Calvin Jacob previously worked as Customer Success Manager at Tablecheck and Customer Success Lead (Hotels) - EMEA at Winnow. Calvin Jacob holds Bachelor Of Business Administration - Bba, Finance And Financial Management Services from St. Aloysius College, Mangalore-575003.

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TableCheck

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Profile bio

About Calvin Jacob

Working for food & technology businesses for over 9 years and passionate about food.TableCheck has built a global platform to empower restaurants to reach their full potential and own their whole guest experience.At TableCheck, I help restaurants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.Today, our company has become the standard solution for restaurants and hospitality businesses around the world to drive guest loyalty and revenue.

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TableCheck
Tablecheck
Customer Success Manager at TableCheck
jakarta, jakarta raya, indonesia
Website
Employees
52
AeroLeads page
6 roles

Calvin Jacob work experience

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Customer Success Manager

Current

Dubai, United Arab Emirates

TableCheck has built a global platform to empower restaurants to reach their full potential and own their whole guest experience. We help restaurants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.Today, our company has become the standard solution for restaurants and hospitality businesses around the world to drive guest loyalty and revenue.My responsibilities include:- Establish and maintain strong, collaborative relationships with restaurant partners- Champion TableCheck's offerings and features, aligning them with the specific needs of each client- Proactively identify opportunities for clients to optimize and expand their utilization of TableCheck to boost their reservations- Leverage data insights to identify trends, measure client success, and provide actionable recommendations.

Nov 2023 - Present

Customer Success Lead (Hotels) - Emea

Dubai, United Arab Emirates

Winnow develops artificial intelligence tools to help chefs run more profitable and sustainable kitchens by reducing food waste.My responsibilities include:- Develop deep relationships with key influencers and full decision-making units to help build additional demand for our products.- Streamline processes to optimize operational efficiency and enhance productivity within the Hotel's vertical. I work closely with the senior management to build a comprehensive and fit-for-purpose operating model for the company.- Leverage data analysis techniques to identify trends, patterns, and opportunities for process improvement, revenue optimization, and cost reduction. Achieved a 50% reduction in the duration of the end-to-end customer success journey.- Monitor and analyze key performance indicators (KPIs) to track progress, identify bottlenecks, and proactively address operational challenges.- Devise quarterly and annual strategic objectives for the Hotel vertical as well as create robust implementation plans for delivery.- Create compelling, clear, and replicable delivery and success strategies for the Hotel vertical within Winnow.

Sep 2018 - Oct 2023

Customer Success Manager - Emea

Dubai, United Arab Emirates

Winnow develops artificial intelligence tools to help chefs run more profitable and sustainable kitchens by reducing food waste.My responsibilities include:- Build exceptionally strong relationships with clients ensuring they are bought into making the Winnow system successful.- Manage the process of smoothly onboarding customers, and train multi-disciplined teams to use Winnow both in person, in central training locations, and remotely.- Utilizing advanced data analysis and leveraging cutting-edge technology to optimize and streamline operational processes within Winnow.- Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights.- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary.- Identify opportunities to improve processes, customer experience, and products.

Sep 2018 - May 2023

Head Of Operations, Digital Media

Dubai, United Arab Emirates

Technology platform connecting customers, restaurant partners and deliverypartners, serving their multiple needs.My responsibilities include:- Lead a high-performing team of sales support and operations professionals to efficiently handle post-contract signature invoicing and sales administration tasks.- Work collaboratively with Finance, Sales, and Tech teams to create and implement seamless processes- Onboard team members towards new processes and migration of latest app modelsImplementing and maintaining ad solutions for key accounts with billing above $1 million dollars per annum.

Jan 2015 - Aug 2018

Business Development Executive

Dubai, United Arab Emirates

Specializes in providing high-end corporate gifts featuring prestigious brands such as Montblanc, Dunhill, and Montegrappa.My responsibilities include:- Conduct thorough market research to identify potential business opportunities, target demographics, and emerging trends in the luxury goods segment- Develop and maintain strong relationships with existing and potential clients, ensuring exceptional customer service and satisfaction.- Collaborate with the sales and marketing teams to create and execute effective sales strategies, including pricing, promotions, and sales campaigns.- Identify and establish partnerships with distributors, retailers, and corporate gifting companies to expand the brands' reach.- Provide regular reports and updates to management on sales performance, market insights, and opportunities for improvement.

Jan 2014 - Dec 2014

Business Development Executive

Ing

Mumbai Area, India

My responsibilities include:- Actively prospect and acquire new customers to promote and sell Current and Savings accounts offered by ING Vyasya Bank.- Develop and maintain a strong network of potential clients, including individuals, small businesses, and corporate clients, within the specified geographical area.- Identify and understand the financial needs and requirements of prospective clients, providing tailored banking solutions and expert advice.- Conduct in-depth market research to identify potential sales opportunities and emerging market trends.- Create and execute sales strategies to achieve individual and team sales targets and Key Performance Indicators (KPIs).- Prepare and submit accurate sales reports, activity plans, and sales forecasts regularly.- Attend training sessions and workshops to enhance product knowledge and sales skills.

Aug 2013 - Dec 2013
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1 education record

Calvin Jacob education

FAQ

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What company does Calvin Jacob work for?

Calvin Jacob works for TableCheck.

What is Calvin Jacob's role at TableCheck?

Calvin Jacob is listed as Customer Success Manager at TableCheck at TableCheck.

Where is Calvin Jacob based?

Calvin Jacob is based in United Arab Emirates while working with TableCheck.

What companies has Calvin Jacob worked for?

Calvin Jacob has worked for Tablecheck, Winnow, Zomato, K&K Gift World Fzc, and Ing.

Who are Calvin Jacob's colleagues at TableCheck?

Calvin Jacob's colleagues at TableCheck include Yuka Niki, Toshio Wakamatsu, Henry Chong, Ayano Tanigawa, and Takatoshi Araki.

How can I contact Calvin Jacob?

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What schools did Calvin Jacob attend?

Calvin Jacob holds Bachelor Of Business Administration - Bba, Finance And Financial Management Services from St. Aloysius College, Mangalore-575003.

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