Provide game-changing and morale-boosting new user training for the Mirth Connect integration engine. Deliver remote trainings spanning fundamentals through advanced levels for attendees of diverse skill levels and backgrounds. ➥ Leverage emotional intelligence and keen ability to ‘read the room’, assessing the needs of participants, offering tailored explanations, deep-dives and client-focused communication styles. ➥ Boosted efficiency gains by devising and implementing automations for repetitive tasks. ➥ Consistently attain high student success scores and positive feedback.➥ Foster engagement in remote space through excellent rapport building and humor. ➥Successfully communicate highly technical information to audiences with varying technical backgrounds, ensuring understanding.

Integrated radiology integrations products and provided expert assistance to customers. Specialized in HL7 integrations with Exa Radiology PACS/RIS Product. Worked primarily on the Canadian team, collaborating with Provincial HIEs. ➥ Promoted internal switch to the cost-free Mirth product rather than a competing paid product, creating customer savings.➥ Instituted much-needed standardization and robust documentation of mirth product utilization and set up processes, still in place today.

Integrated Merge PACS, Merge RIS, Merge EA (VNA) with client EMRs across a large spectrum of customers, including hospitals, governments, clinics and private practices. Principally radiology and orthopedic focus. I also delivered ongoing internal trainings on Mirth software. ➥ Brought order to chaos and created from scratch a robust company training on Mirth Connect Software, providing access and empowerment to across the organization.➥ Selected to take over the new hiring training processes, implementing personalized and in-depth sit-down onboarding. ➥ Leveraged can-do attitude, levity, and agility to surmount ongoing problems and difficult people with finesse and poise. ➥ Hand-picked to provide in-field escalations and customer after-support as needed. ➥ Developed comprehensive documentation for installing the product, which was widely adopted by the company and included detailed configuration steps and recommended approaches. ➥ Bolstered company efficiency gains and staff ease of mind by implementing process standardizations, policies, and procedures.➥ Achieved deployment of 100+ production engines, enhancing client communication and satisfaction.

Participate in pre-sales activities to understand customers specific needs and objectives.Create/maintain a project plan and project scope documentation.Identify, document, quantify, communicate and mitigate project risks and escalate as required.Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates.Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems.Identify and assist in the resolution of technical and operational issues related to the implementation of the solution.Attend and assist with customer go-live and subsequent transition to service and support.Leverage knowledge of solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution.Provide documented project status executivesWork directly with all departments as the customer advocate ensuring a clinical focus is brought to the development, sales, logistics, professional services and support processes.Work with management to develop and evolve processes/practices within the implementation team.Identifies and communicates possible improvements in the work process for customers and peers.Is responsible for maintaining up-to-date and accurate project data for internal reporting and forecasting purposes. Additionally be responsible for driving, managing to, and forecasting a revenue target for their projects.