Carlos Madrid Email & Phone Number

Chantilly, Va, Us

Lead our growing Professional Services, Technical Support, Presales, and Customer Success teams.

Tysons Corner, Va, Us

Lead Sales Engineering and Global Solutions Architects teams of North America and LATAM.• Facilitated MicroStrategy’s evolution to cloud-centric by implementing technical and business enablement programs and drafting new product messaging.• Restructured the Sales Engineering Division by establishing and leading a group of regional presales directors and recruiting a blend of engineers at associate to senior levels.• Developed career paths and compensation plans to retain top-level talent. • Built a library of industry-specific solutions to reduce 75% of proof of concept development time.• Established a team of highly specialized Architects to integrate emerging technologies. • Collaborated with sales, technology, marketing, services, and technical support leaders to develop cloud migration roadmap and go-to-market messaging, and to prioritize needs of most valuable customers.• Extensively traveled globally for in-person engagement with executive-level clients.Technologies: AWS, Azure, GCP, Kubernetes, GBQ, Snowflake, R, Python

Tysons Corner, Va, Us

Oversee worldwide presales operations and direct sales engineers’ efforts in the conversion of sales leads.• Streamlined and accelerated inbound and outbound business development processes by clarifying MicroStrategy’s message and embedding experienced and knowledgeable sales engineers directly into the discovery process.• Led development of cloud architecture for demos across industries and horizontal business functions.• Collaborated with CEO and CRO to devise new go-to-market and global enablement strategies.Technologies: Salesforce, FinancialForce

Tysons Corner, Va, Us

Direct all presales operations for OEM partnerships and strategic corporate alliances worldwide.• Assembled and led an international OEM presales team that achieved 236% of target sales quota in 2013 and saw one of its members named top sales engineer of the year (2014).• Established more than 20 new revenue-generating OEM partnerships across the globe, in both existing and previously untapped markets such as Russia, India, and Israel.• Managed and supported relationships between the direct sales force and our international partners.• Served as a player/coach by stepping into the role of sales engineer for accounts in emerging markets.• Supervised partner development director and his staff through a comprehensive overhaul of the company’s partner development program.• Managed relationships with C-suite professionals from services firms like Accenture and Deloitte to promote MicroStrategy products and equip these firms with trained consultants. • Collaborated with personnel across various departments to create a value proposition for our strategic alliance partners. • Developed and implemented an effective go-to-market strategy specifically for potential OEM partners.Technologies: Multitenancy, White labeling, Single Sign On, SAML, IAM, IaaS, SaaS, PaaS

Tysons Corner, Va, Us

Support mid-Atlantic direct sales for named accounts and SMBs. • Closed several multi-million-dollar deals across industries with accounts in Fortune 500 companies, such as Freddie Mac, Verizon, and Marriott.• Qualified for “Presidents’ Club,” 2011 and 2012; one of the top three sales engineers of the Americas, 2011; top sales engineer in the Northeast, 2010, and 2011.• Pitched MicroStrategy Mobile and Web solutions to C-suite personnel through the development of customized proofs of concept designed to showcase the capabilities and business value of the platform.• Mentored associate sales engineers via periodic performance reviews.• Served as the expert/POC for the Facebook-driven MicroStrategy Social Media Marketing Application.Technologies: Relational Databases, SQL, MDX, SAP BW, JSON, XML, Columnar Databases, JavaScript

Tysons Corner, Va, Us

Defined scope and specifications for new product releases. • Designed and managed programming implementation of several new software functionalities, which proved key to transforming the MicroStrategy platform from a limited ROLAP-only tool to a comprehensive enterprise reporting/dashboarding platform.• Served as Project Manager for the MicroStrategy Web 9 release, directing coordination of product development and quality engineering resources.• Keynote speaker at Barcelona and Madrid MicroStrategy Symposia.Methodologies: Waterfall, Agile, Design Thinking

Tysons Corner, Va, Us

Managed a team of quality engineers supporting MicroStrategy product releases. In charge of recruitment and hiring, as well as day-to-day quality engineering operations (scheduling and assigning tasks, managing workloads, keeping staff on-target and on-schedule). Performed competitive intelligence analyses to ensure market relevance and competitiveness of MicroStrategy’s offerings. Developed internal cross-departmental training programs to educate marketing and field sales personnel on MicroStrategy software and products.• Served as Release Manager for MicroStrategy Object Manager and Enterprise Manager• Employee of the Quarter, Q4 2003• Recipient of the MicroStrategy Vince Lombardi Technology Award, 2002

Master Of Business Administration (M.B.A.), Marketing, Management

Bachelor Of Science (B.S.), Industrial Engineering