Andrea Camargo Email & Phone Number

São Paulo, SP, BR

São Paulo, Brasil

• Responsible for managing and ensuring the satisfaction of high-touch clients by developing strategic action plans to help the largest companies in Brazil achieve success in tax compliance through Synchro's.
• Managed a portfolio of high-touch clients, ensuring personalized solutions and continuous satisfaction.
• Developed and implemented Success Plans, resulting in a significant increase in NPS and strengthened customer loyalty.
• Took proactive action in crisis resolution, generating effective solutions that prevented churn.
• Led teams in the development and execution of account retention and expansion strategies, promoting sustainable growth.

São Paulo Area, Brazil

• Customer Care and Client Relationship Management Experience
• I proactively managed a portfolio of clients, ensuring that their experience, satisfaction, and perceived value of our services and solutions yielded the best results for them. I was responsible for maintaining and.
• I accompanied clients throughout their journey, focusing on ensuring effective use and achievement of their goals with our solutions.
• I expanded our client base through Upsell and Cross Sell strategies, increasing value and satisfaction.
• I deepened relationships and built trust with clients, fostering a solid and lasting partnership.
• I gathered and documented client information and preferences to better understand their needs and personalize the service.

São Paulo Area, Brazil

• I act as a Business Manager, responsible for a portfolio of 50 clients (both multinational and national) for Consultative Sales of Synchro's Tax Solutions.
• I map clients' tax processes, including client and supplier registrations, business rules (tax parameterization), ERP integration, and provide Tax and System Infrastructure Consulting Services (database, cloud, server.
• I provide consultative support for product areas such as ECF, Cat 158/15, REINF, Mdest-e, Bloco K, and others.
• I implement partnership projects with KPMG and Deloitte, applying Audit and Governance tools.

Miami -SÃO Paulo

• Consultancy in Foreign TradeI focus on the commercial area, specializing in the segment of imported and unregistered medicines in Brazil, with a particular emphasis on rare diseases and orphan drugs. I have solid.
• I manage and monitor sales conducted by all Health Secretariats across Brazil and the Ministry of Health, ensuring compliance and efficiency.
• I maintain direct contact with Health Secretariats, the Ministry of Health, and major hospitals to guarantee the effective execution of processes and the timely delivery of medicines.
• I provide customer service throughout all stages, from the implementation of RADAR to customs clearance and the arrival of the medication.
• I oversee the quality control of refrigerated medicines, including pharmacovigilance and manufacturer approval.
• I prepare registration usage assignments for registered medicines, ensuring regulatory compliance.

São Paulo Area, Brazil

Responsible to manage partners in a National coverage and run the Inside Sales BusinessStrategic Accounts and Small & Medium Business companies.

São Paulo Area, Brazil

• I prospected, developed, and implemented new clients.
• I provided consulting in tax, logistics, and financial areas for foreign trade operations.
• I have deep knowledge in the importation of Steel, Machinery & Equipment, and Tires.
• I monitored the team responsible for operational import processes.
• I was responsible for Tire Distribution, with three Chinese brands as international suppliers.
• I have knowledge of import operations for Account & Order of Third Parties, Purchase & Sale by Requesting Party, and Distribution.

São Paulo Area, Brazil

• I implemented complete solutions for clients, covering everything from cargo collection to delivery in Brazil.
• I conducted detailed tax and fiscal studies.
• I carried out logistics studies to optimize operations.
• I thoroughly analyzed products, including NCM, licenses, and adaptation for the Brazilian market.
• I coordinated export processes.
• I managed product storage and distribution.

São Paulo Area, Brazil

• I organized and managed commercial and administrative operations, ensuring efficiency and alignment with the company’s objectives.
• I prospected new business opportunities, expanding the client base and identifying strategic growth opportunities.
• I analyzed and developed purchasing strategies, establishing partnerships with new suppliers to optimize timelines and costs, meeting the company’s needs.
• I conducted productivity and product performance analyses, contributing to continuous improvements and quality enhancement.
• I conducted market analyses, identifying trends and adjusting strategies to maintain competitiveness.
• I negotiated new inputs and products, ensuring advantageous conditions aligned with financial objectives.

São Paulo Area, Brazil

• I led and managed projects of international negotiations via trading company, operating from planning, prospecting and closing sales, pipeline and forecast, delivery and after sales to customers and thereby increased.
• I worked directly in the customer management within the company, with programming materials, purchase of imported goods and inputs, acting on the control of production planning changes and reorganization of the.
• I was responsible for sales of $ 11 million, through the acquisition of new operations in the 2005 period.
• I worked heavily in warehouse organization introducing the principles of handling, preservation and storage of materials reaching improved inventory accuracy and agility in the process of "picking".

São Paulo Area, Brazil

• I managed regional sales in the lubricants segment, focusing on growth and market expansion, increasing sales by 20%.
• I developed and implemented sales strategies that led to the achievement and surpassing of established targets, with a 30% growth.
• I identified and prospected new clients, establishing strategic partnerships that boosted the business by 15%.
• I monitored market trends and competitor activities, adjusting sales strategies and generating a 20% increase in competitiveness.
• I led sales teams, motivating them to achieve exceptional results, increasing productivity by 30%.
• I focused on customer satisfaction and business profitability, ensuring high-quality service and increasing customer retention by 15%.

São Paulo Area, Brazil

• control.Sales:
• Vehicle dealership sales;
• Industrial lubricants sales;
• Lubricants sales for power generation industries (turbine oils);
• Sales to end consumers, fleet operators;
• Implementation of the Intelligent Lubrication System in vehicle dealerships;

Certificação Executiva: Desenvolvimento De Negócios, Liderança E Networking

Curso De Especialização,Administração De Conflitos, 10

Activities and Societies: Atividades e grupos: Dinâmicas em grupo para desenvolvimento da matéria e a melhor forma de administrar os.

Mba; Concluded September, International Business Management And E-Business; 2006

Negotiation Skills, 8 Week In-Company Program

Administration; Foreign Trade