Responsible for managing and ensuring the satisfaction of high-touch clients by developing strategic action plans to help the largest companies in Brazil achieve success in tax compliance through Synchro's technological solutions. Responsible for NPS. Managed customer relationships (CRM).• Managed a portfolio of high-touch clients, ensuring personalized solutions and continuous satisfaction. • Developed and implemented Success Plans, resulting in a significant increase in NPS and strengthened customer loyalty. • Took proactive action in crisis resolution, generating effective solutions that prevented churn. • Led teams in the development and execution of account retention and expansion strategies, promoting sustainable growth.

Customer Care and Client Relationship Management Experience• I proactively managed a portfolio of clients, ensuring that their experience, satisfaction, and perceived value of our services and solutions yielded the best results for them. I was responsible for maintaining and strengthening the client/vendor relationship by adopting assertive and clear communication, applying skills in time management, crisis and conflict resolution, and working on churn reduction.Key Tasks and Projects:• I accompanied clients throughout their journey, focusing on ensuring effective use and achievement of their goals with our solutions.• I expanded our client base through Upsell and Cross Sell strategies, increasing value and satisfaction.• I deepened relationships and built trust with clients, fostering a solid and lasting partnership.• I gathered and documented client information and preferences to better understand their needs and personalize the service.• I reported unforeseen and atypical situations for joint treatment and worked on continuous improvement in the area.• I reported KPIs and fed metrics aligned with leadership to ensure alignment with company objectives.

• I act as a Business Manager, responsible for a portfolio of 50 clients (both multinational and national) for Consultative Sales of Synchro's Tax Solutions.• I map clients' tax processes, including client and supplier registrations, business rules (tax parameterization), ERP integration, and provide Tax and System Infrastructure Consulting Services (database, cloud, server, interfaces).• I provide consultative support for product areas such as ECF, Cat 158/15, REINF, Mdest-e, Bloco K, and others.• I implement partnership projects with KPMG and Deloitte, applying Audit and Governance tools.

Consultancy in Foreign TradeI focus on the commercial area, specializing in the segment of imported and unregistered medicines in Brazil, with a particular emphasis on rare diseases and orphan drugs. I have solid expertise in implementing the entire sales and direct import chain for companies and their clients, along with deep knowledge of the internal processes of government agencies.• I manage and monitor sales conducted by all Health Secretariats across Brazil and the Ministry of Health, ensuring compliance and efficiency.• I maintain direct contact with Health Secretariats, the Ministry of Health, and major hospitals to guarantee the effective execution of processes and the timely delivery of medicines.• I provide customer service throughout all stages, from the implementation of RADAR to customs clearance and the arrival of the medication.• I oversee the quality control of refrigerated medicines, including pharmacovigilance and manufacturer approval.• I prepare registration usage assignments for registered medicines, ensuring regulatory compliance.• I possess detailed knowledge of the documentation required by public agencies, ensuring the smooth progress of purchase processes.• I control shipments, import licenses, and necessary documents for customs clearance, streamlining logistics operations.• I have on-site knowledge of the storage facilities of Health Secretariats and the Ministry of Health, ensuring logistical compliance and efficiency.• I bring extensive experience in public tenders, with skills in gathering the required documents for bidding processes.• I have experience in dealing with regulatory agencies, both in-person and via email, during inspections and when resolving issues related to the release of imports (ANVISA, State Tax Authorities, and Federal Revenue Service).• I apply my knowledge in legal areas, with experience in defenses, petitions, and challenges related to bidding matters, as well as other commercial issues.

Responsible to manage partners in a National coverage and run the Inside Sales BusinessStrategic Accounts and Small & Medium Business companies.

• I prospected, developed, and implemented new clients.• I provided consulting in tax, logistics, and financial areas for foreign trade operations.• I have deep knowledge in the importation of Steel, Machinery & Equipment, and Tires.• I monitored the team responsible for operational import processes.• I was responsible for Tire Distribution, with three Chinese brands as international suppliers.• I have knowledge of import operations for Account & Order of Third Parties, Purchase & Sale by Requesting Party, and Distribution.

• I implemented complete solutions for clients, covering everything from cargo collection to delivery in Brazil.• I conducted detailed tax and fiscal studies.• I carried out logistics studies to optimize operations.• I thoroughly analyzed products, including NCM, licenses, and adaptation for the Brazilian market.• I coordinated export processes.• I managed product storage and distribution.• I consistently analyzed changes in legislation.• I established a business intelligence center to deeply study the best operational design for the client.• I gained experience in importing aircraft, boats, machinery and equipment, tires, IT products, steel, various finished products, and raw materials.

• I organized and managed commercial and administrative operations, ensuring efficiency and alignment with the company’s objectives.• I prospected new business opportunities, expanding the client base and identifying strategic growth opportunities.• I analyzed and developed purchasing strategies, establishing partnerships with new suppliers to optimize timelines and costs, meeting the company’s needs.• I conducted productivity and product performance analyses, contributing to continuous improvements and quality enhancement.• I conducted market analyses, identifying trends and adjusting strategies to maintain competitiveness.• I negotiated new inputs and products, ensuring advantageous conditions aligned with financial objectives.• I conducted economic and financial analyses of projects, evaluating feasibility and ensuring profitability.• I assessed the logistical feasibility of projects, optimizing processes and reducing costs.• I conducted analyses for product importation and cost management, ensuring compliance and operational efficiency.• I organized and managed commercial and administrative operations, ensuring efficiency and alignment with the company’s objectives.• I prospected new business opportunities, expanding the client base and identifying strategic growth opportunities.• I analyzed and developed purchasing strategies, establishing partnerships with new suppliers to optimize timelines and costs, meeting the company’s needs.• I conducted productivity and product performance analyses, contributing to continuous improvements and quality enhancement.• I conducted market analyses, identifying trends and adjusting strategies to maintain competitiveness.• I negotiated new inputs and products, ensuring advantageous conditions aligned with financial objectives.• I conducted economic and financial analyses of projects, evaluating feasibility and ensuring profitability.

• I led and managed projects of international negotiations via trading company, operating from planning, prospecting and closing sales, pipeline and forecast, delivery and after sales to customers and thereby increased our turnover by 30%.• I worked directly in the customer management within the company, with programming materials, purchase of imported goods and inputs, acting on the control of production planning changes and reorganization of the delivery flows from international suppliers, increasing our productivity gains 25 %.• I was responsible for sales of $ 11 million, through the acquisition of new operations in the 2005 period.• I worked heavily in warehouse organization introducing the principles of handling, preservation and storage of materials reaching improved inventory accuracy and agility in the process of "picking".

• I managed regional sales in the lubricants segment, focusing on growth and market expansion, increasing sales by 20%.• I developed and implemented sales strategies that led to the achievement and surpassing of established targets, with a 30% growth.• I identified and prospected new clients, establishing strategic partnerships that boosted the business by 15%.• I monitored market trends and competitor activities, adjusting sales strategies and generating a 20% increase in competitiveness.• I led sales teams, motivating them to achieve exceptional results, increasing productivity by 30%.• I focused on customer satisfaction and business profitability, ensuring high-quality service and increasing customer retention by 15%.

control.Sales:• Vehicle dealership sales;• Industrial lubricants sales;• Lubricants sales for power generation industries (turbine oils);• Sales to end consumers, fleet operators;• Implementation of the Intelligent Lubrication System in vehicle dealerships;• Management of customer accounts and consignment contracts.• Technical Salesperson:• Managed key account retail area.• Managed consumption and branding contracts.• Managed point-of-sale merchandising.• Developed product mix for small and medium-sized retailers.• Prospected clients and negotiated new contracts.• Promoted sales actions in large retail stores.• Developed a commercial network of distributors.Key Projects:• Mapping and visit scheduling program.• Active participant in the implementation of “Palm Top,” migrating from manual order entry and visit record-keeping to electronic sales and point-to-point inventory