Site Manager
CurrentInspire, lead and oversee all facets of Clegg Auto, driving operational excellence, ensuring top-tier customer satisfaction and business profitability. My role is pivotal in optimizing shop performance, mentoring a dedicated team, training the next generation of Clegg Auto leadership and enhancing our overall service delivery.- Fostered/trained service writers and assistant managers in a new way of delivering an enhanced customer service experience that has resulted in record breaking 5 star review numbers and a 30% profit increase- Analyzed performance metrics and developed action plans to address areas of improvement, achieving a 30% reduction in operational inefficiencies- Mentored and developed a high-performing team and training program, providing guidance to enhance skills and leadership capabilities, successfully preparing the next generation of Clegg Auto leadership- Fostered a culture of excellence and accountability within the team, leading to a 30% increase in employee satisfaction and retention rates- Leveraged data-driven insights to identify and address performance gaps, driving a 20% improvement in key performance indicators- Established and maintained strong relationships with suppliers and vendors, negotiating favorable terms and ensuring the timely availability of high-quality parts and materials- Directed marketing and promotional activities to enhance shop visibility and attract new customers, leading to a 57% increase in our PPC traffic which helped contribute to our 30% profit gain month over month