Cambria Tarango Email & Phone Number

University Of Phoenix

Currently providing leadership for student financial aid initiates driving efficiency, regulatory compliance, and student experience through technology enhancement, process simplification, and consistency. Collaborate with departments across the organization including marketing, regulatory, compliance, and operations to understand opportunities, identify solutions, and drive deliverables.• Appointed as Coach for rapid design cycles leading cross-functional groups through in-depth analysis, finding solutions, and experimenting to create executive proposals for organization challenges valued over $750K annually. Provided Agile training during each rapid design cycle.• Maintain in-depth knowledge of student financial aid regulations, and university policies and procedures. Continually researching to identify gaps and implement change to improve university compliance, processing times, and student experience.• Exhibit Agile leadership expertise leading and implementing large-scale projects to incorporate annual regulatory changes into financial aid technology, policies, procedures, and knowledgebase. • Partnered with UX and development team to deliver a student website feature to intake leave of absence requests and virtually eliminate denials by providing immediate feedback to students. Also, created an internal processing tool to maintain leave information and automation resulting in annual savings of $500K.• Drove implementation of new financial aid system including documenting business requirements, assisting with user acceptance testing, providing training, and onboarding 500+ staff.• Achieved increased customer satisfaction by creating training and resource materials to break down high-risk, complex topics for front-line staff and facilitating training.• Unified cross-functional, dispersed teams by improving relationships and driving an environment of continuous communication, and collaboration.

Phoenix, Arizona Area

Demonstrated leadership abilities to direct a cohesive team and oversee a portfolio of up to $30M in annual tuition revenue, consistently surpassing divisional goals. Oversight and management of student finance teams responsible for providing a high level of service, account management, and timely financial aid processing for 25,000+ students. Directed talent acquisition efforts for the department including workforce planning, recruiting, interviewing, staff selection, staff retention, and onboarding for both new and existing employees.  Achieved increased customer growth by successfully managing a department of over 75 employees which consisted of associate directors, managers, and staff whose duties included customer service and retention.  Consistently fostered a customer-centric culture, exceeding department KPIs by an average of 10%. Successfully drove initiative, which resulted in the enrollment of 26K+ students and on-boarding of 1K+ field campus enrollment representatives within nine months.  Continuously architected processes aimed at increasing productivity, including a successful structure that was adopted by the university and serves as a current model.

Master'S Degree, Human Resources Management

Bachelor Of Science In Business, Business Administration And Management