Camelia E. Email & Phone Number

România

Romania

Moderate content for a social platform

-Translate various notifications, letters, newspaper in spanish or french-Host various gatherings or activities for the spanish/french guests but not only-Be available to answer and deal with any inquiries spanish/french guests may have

Brasov County, Romania

Alexa project data transcription

Brasov County, Romania

Data validation for an Ebay project

Miami/Fort Lauderdale Area

● Sell shore excursions in the different ports of call visited by the ship● Offer as much information and recommend the best tours in the respective port● Upsell the tours by pointing out the benefits and differences between similar tours● Deal with the guest’s feedback and follow up● Assist supervisor in any matters requested by him/her

Județul Brașov, România

Call center for AOL CanadaTech support for any AOL related issues( e-mail, internet, modems)

● Prepare reports on behalf of the guest relations supervisor when requested/needed● Assist guest relations associates when needed to approach an irate guest asking for asupervisor or to contact another dept. head. During my last contract, I have been responsible forcustoms and immigration procedures during the South America Grand Voyage which wascompleted successfully(preparation for the voyage with immigration and customs requirementsfor the ports, passport collection and distribution, passport inventory, pre-filled customs formsand team briefing via emails)● Sell shore excursions and offer port information● Checkin for any guest arriving after the embarkation day● Providing cash advances at guest’s request● Translate the ship’s daily activity program and any letter or notification in Spanish● Organize any renewal of vows ceremony (send invitations; coordinate any special requestsfrom the couple with other dept. involved)● Print any collateral for the suites( welcome note cards, statio or any letters)● Welcome and courtesy calls to suite guests● Daily follow-up for any issues occurred in suitesLost luggage follow-up(liaison between the airline and the guest)● Dining room reservations or requests (table or time change) for suite guests(coordinate withthe dining room manager)● Hosting tables in the main dining room for suite guests on formal nights● Participate in the VIP party

● Handle cash transactions and credit card authorizations● Handle currency exchange for foreign ports of call● Handle guest’s complaints in a very courteous manner and follow up until guest received asatisfying resolution● Handle any requests for special occasions(birthdays, anniversaries)● Sell shore excursions and offer port information● Host gatherings for international guests in their language● Train and assist new hires with any issue related to the job● Perform admin side duties as requested by the supervisor