Cameron E. Email & Phone Number

San Diego, Ca, Us

Gusto is a modern, online people platform that helps small businesses take care of their teams. To learn more about life at Gusto, visit gusto.com/careers. We're hiring in San Francisco, Denver, and New York.

Gusto is a modern, online people platform that helps small businesses take care of their teams. To learn more about life at Gusto, visit gusto.com/careers. We're hiring in San Francisco, Denver, and New York.

Greater San Diego Area

Provided technical support on a team of 2 for MRC’s Metric collection application by performing software installations, troubleshooting and configuring network settings. • Performed root/cause analysis on client PCs, Servers, and Printer/Copiers to ensure proper connectivity with MRC’s proprietary meter reading software.• Monitored and reviewed volume usage of multi-million dollar print networks from well-known hospitals, schools, etc. to assist Sales Management and Print Solution Agents in gaining greater insight when negotiating deals and determining cost effective service agreements. • Communicated with internal/external clients via inbound/outbound calls and email.• Documented incidents, requests and resolution processes via ticketing system. + Implemented Zendesk as a CRM and improved internal/external client engagement by 30%.+ Increased company’s external client app utilization by 25% with implementation of automated notifications.+ Led the “Suspect Device Program” which identified non-contracted devices on a client’s network and added to contract to generate revenue.+ Provided first tier support in assessing printer fleet networks on 2-man team during a company merger from 200 to 400 people

Knoxville, Tennessee Area

Answered critical calls, emails, and chat requests for AOL employees to provide technical troubleshooting pertaining to AOL's Virtual Private Network, access to Domain specific files, and Google related software.• Troubleshooted via remote support app to resolve internal customers concerns related to company issued technology, network communication, and connectivity to company peripherals. • Created and resolved customer concerns using ticketing systems for employee technical issues received via multichannel communication.• Managed Proprietary information related to employee account security, via account unlocks, password resets of user accounts in Active Directory and Salesforce, and setup/management of Multi factor authentication methods (DUO Security, Entrust Authority Security Manager). • Escalated issues to cross teams as needed and maintained communication until resolution.+ Provided support for over 10,000 employees affected by a company merger between AOL, Verizon, Yahoo, and Huffington Post.

Facilitated communication between clients and retailers to resolve concerns involving the manufacturer products. • Reviewed Company budget to allocate Goodwill funds at clients request for financial assistance. • Determining warranty eligibility based upon origin purchase, usage, installation procedure according to general terms of manufacturer’s warranty policy. • Documented precise records that reflected progression with client cases. • Created and maintained Microsoft Spreadsheets in order to manage and organize case details.+ Ranked #1 Agent for 2 Months (September 2015, February 2016+ Ranked in Top Performers for 6 Months (August 2015, October 2015, December 2015, March 2016, April 2016, May 2016)+ Won “Passionate Advocate” award for the month of May 2016+ Won award for having the highest client satisfaction score for the month of March 2016

Greater Memphis Area

Greater Nashville Area, Tn