Operations Agent
Current-Handle all of Geek Squad's shipping and receiving-Contact clients over phone and email for pick-up, or to consult about discovered problems with the client's computer-Direct Advanced Agents on which tasks and computers are priority-Keep Geek Squad precinct clean and organized-Cover Counter Agents when needed (client check in and counter duties)-Cover Advanced Agents when needed (factory reset computer and uninstalling hard drives)-Expert use of Nova programs-Expert use of Beast programs-Expert use of POS programs-Loss prevention