- Assist English and Spanish speaking customers with the servicing of their auto loans - Display positive, professional tone, exhibit empathy when required, and provide a Legendary Customer Experience- Take ownership of Customer concerns and resolve Customer issues at first point of contact- Ensure necessary due diligence is taken to support the accuracy of all Customer transactions- Create an exceptional Customer experience with every client interaction and contribute to the… Show more - Assist English and Spanish speaking customers with the servicing of their auto loans - Display positive, professional tone, exhibit empathy when required, and provide a Legendary Customer Experience- Take ownership of Customer concerns and resolve Customer issues at first point of contact- Ensure necessary due diligence is taken to support the accuracy of all Customer transactions- Create an exceptional Customer experience with every client interaction and contribute to the ongoing improvement of the overall Customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions- Identify Customer needs and determine solutions to Customer problems- Use ability to discover and advise on meeting/exceeding Customer needs by asking curious questions- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area- Ensure Customer/partner problems are handled appropriately the first time, escalating issues when necessary- Expected to meet the needs of Customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of Customer/partner life cycle needs- Identifies Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and services Show less

● To ensure the smooth delivery of the advertised program of sports, social events and excursions● To induct, manage, motivate and supervise the team of Activities Leaders● To plan for and provide a wide range of sporting activities and non-sporting activities on site● To confirm bookings for all transport and attractions for the excursion program, making payments wherenecessary and maintaining records of all bookings made● To plan for and provide a range of evening social… Show more ● To ensure the smooth delivery of the advertised program of sports, social events and excursions● To induct, manage, motivate and supervise the team of Activities Leaders● To plan for and provide a wide range of sporting activities and non-sporting activities on site● To confirm bookings for all transport and attractions for the excursion program, making payments wherenecessary and maintaining records of all bookings made● To plan for and provide a range of evening social events● To actively participate in one Group Leader meetings where possible● To allocate and train staff as required to activities, excursions, and to airport transfers● To work closely with the CM in ensuring the programs are planned and executed to the highest standard● To ensure all covid safety practices are in place and adhered to● To be present on all excursions to ensure that they run smoothly● To make appropriate use of the host center’s outdoor and indoor recreational facilities, ensuring their carefuland safe use, and reporting any damage or maintenance requirements as necessary Show less

● Taught English classes to grades 7, 8, 9 focusing heavily on reading development● Taught Communication classes to grades 7, 8, 9 focusing heavily on confidence and speech development.● Taught biology to grade 11 students● Responsible for all planning and curriculum development

Substitute for all grades and subject areas on an ‘as-needed’ basisProvide academic support to struggling studentsWork as a long-term substitute (Feb 1 - June 22) for 6th grade mathPlan and develop lessons using the provided curriculumAfter the COVID Closure (March 22)Record three lessons and create interactive lessons for the students to complete each week that corresponded with their material on the iReady platform. Conduct weekly conferences with 27 students and… Show more Substitute for all grades and subject areas on an ‘as-needed’ basisProvide academic support to struggling studentsWork as a long-term substitute (Feb 1 - June 22) for 6th grade mathPlan and develop lessons using the provided curriculumAfter the COVID Closure (March 22)Record three lessons and create interactive lessons for the students to complete each week that corresponded with their material on the iReady platform. Conduct weekly conferences with 27 students and families to check on well-being and academic progress since the closure.Provide individual feedback on all student work submissions. Show less

Work with students in the Foster Program to help them with their school work.Plan 2-hour long sessions specifically geared to each student’s individual schedule. Complete monthly assessments to track the student’s progress and set goals for the upcoming month.

Taught thirty two classroom hours per week to grade 5,6,8, and 9 across four sub-subjects on weekly basis to class sizes ranging from 30-35 students.

Teach 25-minute sessions focusing on communicative English and English grammar to students ranging from adolescence to adulthood. Complete lesson memos/evaluations for every student after each class.

 Interviewed candidates from countries all over the world via Skype/FaceTime to assess if they were qualified for the English teaching fellowship Submitted formal reports of my assessments to the Ministry of Education in both English and Spanish

 Taught English to Spanish speaking students in grades 9-11 in the leading public institution in Colombia Taught chemistry and biology (in English) to bilingual students in grades 6-11. Prepared classes using provided material and personal teaching materials Used the communicative approach to improve student’s speaking, listening, writing, and reading skills in English Created course materials including but not limited to activities, quizzes/exams, and listening… Show more  Taught English to Spanish speaking students in grades 9-11 in the leading public institution in Colombia Taught chemistry and biology (in English) to bilingual students in grades 6-11. Prepared classes using provided material and personal teaching materials Used the communicative approach to improve student’s speaking, listening, writing, and reading skills in English Created course materials including but not limited to activities, quizzes/exams, and listening exercises Created an optional English workshop on Saturdays for struggling English students Show less

 Co-planned and co-taught English curriculum to first and second year university students Responsible for administering and grading English assessments

 Led Colombian teenagers from public schools in a two-week overnight camp of immersive English Rather than teaching the campers English in a classroom setting, the campers learned through sporting, creative, and fun activities Created curriculum and activities to promote leadership, teamwork, and the values of the YMCA

 Taught swimming lessons to both individuals and groups (up to 6 at a time) Worked in government-funded housing teaching to students of various demographics Students started at all levels. Lessons started as basic as water survival and ranged to technique mastery for already proficient swimmers. Taught students of all ages. Students ranged from infants learning to acclimate to water to senior-aged “bucket-listers”. Responsible for planning objectives for each lesson… Show more  Taught swimming lessons to both individuals and groups (up to 6 at a time) Worked in government-funded housing teaching to students of various demographics Students started at all levels. Lessons started as basic as water survival and ranged to technique mastery for already proficient swimmers. Taught students of all ages. Students ranged from infants learning to acclimate to water to senior-aged “bucket-listers”. Responsible for planning objectives for each lesson Responsible for scheduling lesson times Show less

 Supervised groups of 30+ children Taught courses in canoeing, kayaking, and fishing Responsible for oversight of children’s daily routines including maintenance of living space and medical needs