Serving as the middle man between the product, client and the team-Develop work manuals on software processes-Provide the ideal experience to the client-Work with team members to collaborate on improving processes

-Phone canvassing to reach registered voters informing them on the campaign and voting information-Trained volunteers on campaign call canvassing-Researched and provided understanding on policy issues for the candidate-Wrote Campaign speeches-Wrote and proof-read content for the official campaign website-Networking with local businesses to host events for the campaign

-Managed large amounts of inbound and outbound calls in a timely manner-Followed call center scripts for handling specific issues-Identified customers' needs, clarify information, researched those issues and provided solutions-Seized opportunities to upsell products when they came

Conducted research on civilian oversight of policing to assist the department on ways to improve transparency and accountability with the city of Woodland Park. Research was for grad school Capstone assignment. -Assessed departmental needs to support development of new, impactful staff training programs-Boosted productivity towards evaluating policies and processes concerning engagement with the public while on duty

Acted in response to 911 emergency and non-emergency calls for police, fire, and medical assistance departments. Transferred calls to appropriate dispatchers and agencies. Relayed accurate information to public safety personnel. Collected information from computer systems, including National Crime Information Computer and Colorado Crime Information Computer. Meticulously followed federal, state, and local guidelines for maintaining regulatory compliance.

Monitored inmate behavior to prevent escape attempts and dangerous behavior. Managed inmates on work detail. Transported inmates to and from worksites, appointments, and court hearings. Followed resident behavior management protocols and drafted incident reports. Conducted head counts and thorough cell searches. Offered administrative support. Operated communication equipment, including telephones, switchboards, intercoms, and two-way radios. Maintained records and equipment logs.-Assessed housing arrangements and reassigned inmates to meet allocation and safety requirements. -Successfully restrained agitated and violent inmates through use of de-escalation techniques, verbal commands, and physical and mechanical restraints.-Facilitated and maintained communication within facility to maximize safe and efficient operations. -Enhanced officer safety by evaluating and recommending amendments to procedures. -Cut inmate incidents and disturbances by 10%, increasing safety. -Accurately identified signs of despondency, depression, and anger to prevent riots and suicide.

Provided administrative support, answering phones, maintaining databases, and writing correspondences. Conducted research. Prepared spreadsheets and detailed reports. Maintained office supply inventory-Completed needs analysis to guide development of staff training programs.-Developed and kept Crime Free Multi-Housing database for Sand Creek Division Commander. -Facilitated crime prevention training programs for community partners.

Maintained communication with field personnel. Inspected and repaired equipment. Partnered with team and customers to identify optimal working solutions.-Diagnosed and resolved operational faults in transmission systems. -Facilitated transmission consistency and integrity by maintaining equipment and machinery.-Streamlined operations to increase efficiency.

Planned, organized, and supervised Cub Scout programs, meetings, and activities. Scheduled events. Documented scouts’ progress in meeting program requirements. Drafted reports. Suggested program improvements.-Designed and initiated child development programs to help achieve departmental goals and improve student learning outcomes.

Developed, planned, and completed projects. Secured and held contact with field personnel and locations. Diagnosed and fixed operational faults in transmission systems. Installed required lines and wiring to integrate radio machinery and antennae. Upkept operational equipment and machinery to maintain transmission consistency and integrity. Trained and supervised personnel. Updated frequencies and cryptographic codes to meet requisite protocols-Maintained 100% deployability of personnel.-Saved $1K+ by identifying solutions to logistical problems. -Ensured simultaneous, on-time delivery of multiple projects. -Exceeded workflow needs and performance expectations.