Cameron Hilker Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Lead highly successful multinational team of customer service representatives to bring joy to players worldwide.-Regularly maintain 90%+ CSAT across Japanese- and Chinese-language CS teams located in the US, Japan, and Malaysia-Hired new Team Leads and organized localization of hundreds of help articles to prepare for launches of ZeniMax's new Simplified Chinese support program in 2022, Japanese Elder Scrolls Online console support in 2023, and the new Traditional Chinese support… Show more Lead highly successful multinational team of customer service representatives to bring joy to players worldwide.-Regularly maintain 90%+ CSAT across Japanese- and Chinese-language CS teams located in the US, Japan, and Malaysia-Hired new Team Leads and organized localization of hundreds of help articles to prepare for launches of ZeniMax's new Simplified Chinese support program in 2022, Japanese Elder Scrolls Online console support in 2023, and the new Traditional Chinese support program in 2024-Coordinate team's scheduling around PTO, holidays around the world, and multiple time zones-Assign customer support priorities and coordinate with teams to ensure all active issues are addressed effectively and within targeted quality levels and timelines Show less

Asakusa, Tokyo, Japan

Finding weaknesses in the organization and turning them into strengths, I have been the self-directed leader of various business operations including: social media marketing, customer service, international supply chain, and finances, all in a bilingual environment. (Remote and part-time from US starting in November, 2021)Key Contributions:-Carried company to a year-over-year 100% increase in online sales in 2020-Cut order processing time by 2/3 through effective email management… Show more Finding weaknesses in the organization and turning them into strengths, I have been the self-directed leader of various business operations including: social media marketing, customer service, international supply chain, and finances, all in a bilingual environment. (Remote and part-time from US starting in November, 2021)Key Contributions:-Carried company to a year-over-year 100% increase in online sales in 2020-Cut order processing time by 2/3 through effective email management and template creation-Direct team of 3 staff members in organizing shipments from Japan to thousands of customers in dozens of countries around the world each day-Run official business Instagram account, gaining more than 16,000 followers by independently conducting all planning, photography, writing, and posting, leading to sold out prints-Responsible for fan engagement among 16,000+ subscribers via MailChimp and other personalized email marketing communications with 29:1 ROAS through MailChimp in late 2020-Conceive, propose, plan, edit, translate, subtitle, participate in, and shoot photos and videos for YouTube, accumulating 3+ million views, leading to significant sales boosts for featured products-Manage payroll, bookkeeping, hundreds of customer accounts, and 15+ supplier relationships-Linguistic and cultural intermediary between staff members to facilitate understanding, clear communication, and cooperation Show less

Farmington Hills, Michigan, United States

Contracted to improve speed of TAI’s quote and other document preparation, purchase order handling, and customer communications. I help the Machinery department handle increasing volumes of orders and make importing a smoother process for suppliers, customers, and TAI itself.-Receive and process RFQs from industry partners and create quotes for values of up to $750,000-Proactively facilitate exchange of information between domestic customers, international suppliers, shipping… Show more Contracted to improve speed of TAI’s quote and other document preparation, purchase order handling, and customer communications. I help the Machinery department handle increasing volumes of orders and make importing a smoother process for suppliers, customers, and TAI itself.-Receive and process RFQs from industry partners and create quotes for values of up to $750,000-Proactively facilitate exchange of information between domestic customers, international suppliers, shipping companies, and customs brokers-Communicate clearly in both English and Japanese in order to ensure mutual understanding between all parties-Coordinate with Compliance to use correct HTS codes for proper registration and taxation of all imports Show less

Yuzawa, Niigata, Japan

Streamlined internal business processes as well as all customer-facing aspects of the business such as customer communications, and translated tour package design/marketing.Key Contributions: -Developed VBA scripts and Excel formulas to make estimates, invoices, receipts etc. 4x faster-Grew number of followers on Facebook pages 2x through focused, creative marketing strategies-Directed, interpreted for, and photographed tour groups around Japan, providing cultural knowledge and… Show more Streamlined internal business processes as well as all customer-facing aspects of the business such as customer communications, and translated tour package design/marketing.Key Contributions: -Developed VBA scripts and Excel formulas to make estimates, invoices, receipts etc. 4x faster-Grew number of followers on Facebook pages 2x through focused, creative marketing strategies-Directed, interpreted for, and photographed tour groups around Japan, providing cultural knowledge and experiences to people from around the world-Created and maintained WordPress-based homepage for new snow sports subsidiary Show less

Yuzawa, Niigata, Japan

As its first employee, I was deeply involved in all aspects of kick-starting this English Language Immersion School in rural Japan, and leaving it as a thriving educational organization.Key Contributions:-Conceived and implemented online marketing strategies that doubled enrollment year-over-year-Totally responsible for teams of up to 10 staff members, mediating interpersonal disagreements and policy enforcement, and making staff roles and responsibilities decisions-Supervised… Show more As its first employee, I was deeply involved in all aspects of kick-starting this English Language Immersion School in rural Japan, and leaving it as a thriving educational organization.Key Contributions:-Conceived and implemented online marketing strategies that doubled enrollment year-over-year-Totally responsible for teams of up to 10 staff members, mediating interpersonal disagreements and policy enforcement, and making staff roles and responsibilities decisions-Supervised and trained 4 full-time teachers and up to 6 rotating interns each semester-Made financial projections and plans for each program, presenting them to the board-Managed all facilities, including school building, 2 homes, and 6 apartments-Designed and maintained bilingual WordPress-based home page and blog Show less