Cameron Hilker Email & Phone Number

Dayton, OH, US

Lead highly successful multinational team of customer service representatives to bring joy to players worldwide.-Regularly maintain 90%+ CSAT across Japanese- and Chinese-language CS teams located in the US, Japan, and Malaysia-Hired new Team Leads and organized localization of hundreds of help articles to prepare for launches of ZeniMax's new Simplified.

Asakusa, Tokyo, Japan

Finding weaknesses in the organization and turning them into strengths, I have been the self-directed leader of various business operations including: social media marketing, customer service, international supply chain, and finances, all in a bilingual environment. (Remote and part-time from US starting in November, 2021)Key Contributions:-Carried company.

Farmington Hills, Michigan, United States

Contracted to improve speed of TAI’s quote and other document preparation, purchase order handling, and customer communications. I help the Machinery department handle increasing volumes of orders and make importing a smoother process for suppliers, customers, and TAI itself.-Receive and process RFQs from industry partners and create quotes for values of.

Yuzawa, Niigata, Japan

Streamlined internal business processes as well as all customer-facing aspects of the business such as customer communications, and translated tour package design/marketing.Key Contributions: -Developed VBA scripts and Excel formulas to make estimates, invoices, receipts etc. 4x faster-Grew number of followers on Facebook pages 2x through focused, creative.

Yuzawa, Niigata, Japan

As its first employee, I was deeply involved in all aspects of kick-starting this English Language Immersion School in rural Japan, and leaving it as a thriving educational organization.Key Contributions:-Conceived and implemented online marketing strategies that doubled enrollment year-over-year-Totally responsible for teams of up to 10 staff members.