Patient Care Coordinator
• Acted as a liaison between healthcare providers, technicians, and patients by initiating medication shipments, transferring patients to the correct department, and ensuring patient concerns were addressed by the end of the call. • Communicated with patients’ medical doctor offices and insurance representatives to ensure the proper authorization, financial assistance, and/or shipment updates were received.• Ensured patient care was up to HIPAA and patient confidentiality standards to safeguard patient data, in conjunction with assuring pharmaceutical shipments were compliant to the corresponding state’s regulations.