As the IT Programs Manager at Motive, I oversee PK and US teams programs and manage day-to-day End User support operations. In my role as the first Project Manager within the IT team, I established the groundwork for Kanban methodologies, leading to enhanced planning, prioritization, and execution of IT programs. On a daily basis I assist with managing Okta (SSO), Jira, Slack and networking technologies (vpn, telecommunications hardware).Established a cross-functional Change Management process and formed the initial CAB review board consisting of Enterprise Systems, Business Technology, Information Security and IT. This allowed for a review of all changes to Motive internal systems.Assumed the role of Subject Matter Expert (SME) for Motive Telecommunication Systems, overseeing a customer base of over 120,000+. Achieved and maintained a 100% uptime, specializing in IVR customizations and seamless integrations.Effectively led the rebranding initiative for the IT Department, transitioning from KeepTruckin to Motive. This involved migrating over 500 Okta applications, updating the company domain, and revising email signatures. I also coordinated closely with the Engineering team, ensuring clear communication throughout the 7-month initiatives.

Focused my time at Lotlinx operationalizing the IT department in a startup environment. I successfully introduced a Global Inventory Management System, and revamped the Asset Management Lifecycle processes. This initiative resulted in expedited onboarding and offboarding procedures, a decrease in hardware expenses, and enhanced security measures.Established a new office site, overseeing the implementation of infrastructure, AV equipment, and security systems. Collaborated closely with vendors to facilitate timely completion.Collaborated with Human Resources to establish and execute updated onboarding and offboarding procedures, enhancing support for our hyper-growth organization. This resulted in the successful onboarding of 80-100 employees monthly.Enforced updated hardware standards throughout our company, securing approvals from multiple departments and gaining alignment from our CEO. This upgraded standard resulted in heightened productivity, boosted morale, and proved to be a more cost-effective solution.

Led IT Operations as the Sr. Systems Analyst, focused on restructuring the schools network and network security and prioritizing End-User Support of Students, Staff and Administration. Ensured all new students and staff were onboarded and trained. Managed all aspects of the school’s network and devices which included over 1,000 devices and a high availability network crucial for student lessons and educational activities.Served as the main point of contact for all escalated requests within the school, addressing a spectrum of issues from outages to inquiries related to budget concerns.

Led the establishment of newly designed service desk processes for onboarding and offboarding, and contributed to the development of cost-effective hardware standardization. Collaborated closely with the department Manager to uphold corporate infrastructure, ensuring the high availability of production equipment supporting security applications like antivirus (AV), Virtual Private Network (VPN), Firewall, and proxies.

Focused on End User support to the organization, providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops. Also assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etcCross team collaboration between IT, Infrastructure and Developers to resolve complex issues for our internal customers including telephony, servers, software, hardware and onboarding/offboarding.. Managed Active Directory globally, supporting users and groups across the organization, troubleshooting domain and group policy/membership issues.