Cameron Mckinnon Email and Phone Number
Cameron Mckinnon work email
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Cameron Mckinnon personal email
Graduate of Southern Illinois University majoring in Computer Management and Information Systems. I spent 3 years serving on the IT Help Desk providing excellent customer service assisting users with various account issues, inquiries, and troubleshooting issues with devices and software.The last 6 years I have served on the Customer Relations and Support team. This role consists of preparing new and refreshing existing computers, troubleshooting and diagnosing computer and software issues, and assisting with a variety of projects. Some notable projects include the testing and implementation of Windows AutoPilot via Intune configuration, routine maintenance of standard Windows image for the University, and updating configuration standards for a variety of workstations.
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It Support AssociateSouthern Illinois University EdwardsvilleSt. Louis, Mo, Us
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It Support AssociateSouthern Illinois University Edwardsville Jul 2017 - Present● Researched, planned, and tested the implementation of Windows Autopilot for laptop devices used for student loan program, resulting in estimated 30% increased efficiency during deployment.● Utilize Hyper-V to create and maintain a standard campus image for faculty/staff desktop computers.● Maintain records of current assets during relocation or annual inventory.● Resolve issues for clients via phone, in-person, or electronically via e-mail and RDP methods.● Troubleshoot problems in Windows and Mac operating systems.● Installation and routine update of required hardware and software.● Utilize SCCM to execute routine functions such as software deployments and device analysis.● Manage permissions of Users and Computers by assigning to proper OU in Active Directory.● Diagnose issues and replace any necessary system components.● Evaluate and recommend hardware and software improvements based on customer needs.● Perform first-time set up of new computers.
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Information Technology Services Help Desk AssociateSouthern Illinois University Edwardsville Sep 2013 - Dec 2016● Resolve issues for clients via phone, in-person, or electronically.● Troubleshoot problems in OS X and Windows 7, 8 and 10 environments on Dell and HP machines.● Identify solutions to and assist with wireless network setup on Android, iPhone, Windows phones and tablets.● Record engagements with Footprints ticketing system● Recommend hardware and software improvements based on customer needs and diagnostic results.● Assist clients in obtaining access to various University-based accounts.● Created rapport and delivered exceptional customer service.● Partnered in authoring knowledge base articles for internal and external use.
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Cashier / Produce ClerkDierbergs Markets Jun 2011 - Aug 2014Wentzville, Mo•Responsible for handling large quantity of product by off-loading and setup.•Customer relations minded, providing prompt service and advice to customer base.•Department trainer expertly trained multiple associates in delivery and setup of produce department.•Developed time management and organization skills through understanding of customer needs resulting in maintaining appropriate inventory levels.•Provided prompt customer service and timely checkout.•Responsible for customer transactions and addressed questions or concerns customers may have.
Cameron Mckinnon Skills
Cameron Mckinnon Education Details
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Computer Management Information Systems
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Emil E. Holt HighGeneral
Frequently Asked Questions about Cameron Mckinnon
What company does Cameron Mckinnon work for?
Cameron Mckinnon works for Southern Illinois University Edwardsville
What is Cameron Mckinnon's role at the current company?
Cameron Mckinnon's current role is IT Support Associate.
What is Cameron Mckinnon's email address?
Cameron Mckinnon's email address is ca****@****nse.gov
What schools did Cameron Mckinnon attend?
Cameron Mckinnon attended Southern Illinois University, Edwardsville, Emil E. Holt High.
What skills is Cameron Mckinnon known for?
Cameron Mckinnon has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Leadership, Powerpoint, Research, Public Speaking, Project Management.
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Cameron McKinnon
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