Cameron Olson Email & Phone Number

Beverly, Ma, Us

Bethesda, Md

• Technical Support Helpdesk - provide phone/email/help chat support for the Artemis Modernized Portal system, Early Warning Reporting for the National Highway Traffic Safety Administration Office of Defect Investigations (NHTSA ODI) users, supports vehicle safety defect identifications, analysis, investigations & recall management.• Analyze incoming requests for core issue, condense for clarity and concision, determined urgency level, and record into the help desk ticketing & tracking application.• Troubleshoot & resolve lower-level user issues, collaborate with development team for higher issues, coordinate ticket traffic through all phases ensuring all are addressed and concluded with resolution emailed to users.• Generated weekly & monthly reports for number of tickets, types, priority and completion status.

Cambridge, Ma (Volpe National Transportation Center)

As above due to change of contractor.

55 Broadway, Kendall Square, Cambridge Ma (Volpe National Transportation Center)

Primary contractor to (USDOT) United States Department of Transportation, FMCSA contract.•Technical Support Helpdesk - provided phone/email support for the National Registry of Certified Medical Examiners website used by healthcare professionals issuing certificates for commercial driver’s licenses, processed via State DMVs and submitted to a central database, per federal mandate.• Troubleshot all customer issues including access, interface, functionality of workflow and database updates in real time by phone and via email with users in the healthcare field.• Interfaced with development teams and Federal initiators for analysis, identification and resolution of application issues, particularly during new software releases and updates.

Cambridge, Ma (Volpe National Transportation Center)

Subcontractor for USDOT, FMCSA contract • Technical Support Helpdesk for law enforcement websites integrated with Client server and local programs used by Federal DOT Investigators and State Police for inspections of commercial trucks and buses.• Tasked with creating FAQ’s for all programs, to provide real time answers and procedural guides for the more complex functions of the Websites and advanced programs.

Woburn, Massachusetts, United States

•Primary customer service and tech support for Web based and Client server applications.•IT Helpdesk, resolving customer and staff problems with popup blockers, browsers, firewalls, email, printers, operating systems, servers, routers, rips, antivirus and spyware programs.•Train & support sales staff. Development of procedures, user guides, FAQ booklets and document changes to the SQL Database for our Web applications.•Maintain customer print order queues, company wide spam filter and database utilized by our Web based programs.•Setup of PC work stations, Laptops and Tablets from “box to user ready” status by formatting, installing hardware, software and joining them to the WAN/LAN network and subnets.•Contribute and coordinate the design, implementation and upgrades of existing and new programs.

Ba, Graphic Design

Activities and Societies: President of the Art Society.

Post Graduate Work, Graphic Design