Cameron Osborn Email & Phone Number

North Las Vegas, Nevada, United States

• Manage Group Policy and STIG compliance for Windows workstations in the Nevada National Security Site enterprise.• Responsible for patch management and vulnerability remediation for all Windows workstations.• Package and deploy new software, software updates, and operating system images through MECM (SCCM).• Write PowerShell scripts for process automation, vulnerability remediation, software packaging, software removal, and remote administration. Subject matter expert for PowerShell within the Integrated Client Services department.• Write technical knowledge base documentation on internal IT processes and procedures.• Provide tier-3 technical support for escalated incidents and afterhours support.• Assist in various IT projects, including the rollout of Palo Alto GlobalProtect VPN.• Configure and deploy virtual machines for use in Virtual Desktop Infrastructure.

North Las Vegas, Nevada, United States

• Provided customer support for the Nevada National Security Site enterprise.• Facilitated password resets and account unlocks using Microsoft Active Directory and Oracle Peoplesoft. • Troubleshot and resolved various technical issues with Windows PCs, Mac computers, and Apple mobile devices over the phone and in person.• Produced knowledge articles and instructional videos to assist users and technicians with troubleshooting. • Managed RSA SecurID tokens and smart cards for two-factor authentication within enterprise.

Lehi, Utah

• Provided customer support for Oracle Cloud Central.• Managed a “My Oracle Support” service request queue averaging 50 tickets at any given time.• Scheduled database refreshes and environment resizes for Fusion Application customers.• Handled password resets and assignment of administrative roles for Oracle customers.• Worked internally to enable federated Single Sign-On for cloud environments.

Rexburg, Id

Assisted professor with Grading, Teaching, and providing technical help in the Physics department for a semester.

Las Vegas, Nevada Area

• Intern for Las Vegas News Bureau and HR department.• Assisted in video recording of conventions and events around Las Vegas.• Provided organizational help and data input.• Assisted in producing inter-organization events and activities.

Bachelor'S Of Science, Computer/Information Technology Administration And Management, 3.78

Activities and Societies: Exploit Officer: BYU-I Cyber Security Association BYU-I CIT Society Concert Choir

Education record