Cameron Osborn Email & Phone Number

North Las Vegas, Nevada, United States

• Manage Group Policy and STIG compliance for Windows workstations in the Nevada National Security Site enterprise.
• Responsible for patch management and vulnerability remediation for all Windows workstations.
• Package and deploy new software, software updates, and operating system images through MECM (SCCM).
• Write PowerShell scripts for process automation, vulnerability remediation, software packaging, software removal, and remote administration. Subject matter expert for PowerShell within the Integrated Client Services.
• Write technical knowledge base documentation on internal IT processes and procedures.
• Provide tier-3 technical support for escalated incidents and afterhours support.

North Las Vegas, Nevada, United States

• Provided customer support for the Nevada National Security Site enterprise.
• Facilitated password resets and account unlocks using Microsoft Active Directory and Oracle Peoplesoft.
• Troubleshot and resolved various technical issues with Windows PCs, Mac computers, and Apple mobile devices over the phone and in person.
• Produced knowledge articles and instructional videos to assist users and technicians with troubleshooting.
• Managed RSA SecurID tokens and smart cards for two-factor authentication within enterprise.

Lehi, Utah

• Provided customer support for Oracle Cloud Central.
• Managed a “My Oracle Support” service request queue averaging 50 tickets at any given time.
• Scheduled database refreshes and environment resizes for Fusion Application customers.
• Handled password resets and assignment of administrative roles for Oracle customers.
• Worked internally to enable federated Single Sign-On for cloud environments.

Rexburg, ID

Assisted professor with Grading, Teaching, and providing technical help in the Physics department for a semester.

Las Vegas, Nevada Area

• Intern for Las Vegas News Bureau and HR department.
• Assisted in video recording of conventions and events around Las Vegas.
• Provided organizational help and data input.
• Assisted in producing inter-organization events and activities.

Bachelor'S Of Science, Computer/Information Technology Administration And Management, 3.78

Activities and Societies: Exploit Officer: BYU-I Cyber Security Association BYU-I CIT Society Concert Choir

Education record