Cameron King Email & Phone Number

United States

Dallas, Texas, United States

As an Enterprise Infrastructure Manager at PNC Bank, I have been instrumental in leading the strategic development of the Site Reliability Engineering (SRE) organization, while overseeing Product Ownership and Problem Management functions to enhance operational resilience and efficiency.Key Responsibilities:SRE Leadership: Established and managed the SRE function, with a focus on root cause analysis (RCA), trend analysis, and the reduction of alerts and events to ensure system reliability and performance.Product Ownership: Directed a team responsible for delivering product roadmaps, backlogs, and strategic visions for the suite of 25 tools utilized by the Service Reliability Center (SRC), aligning them with enterprise goals.Problem Management: Integrated a Problem Management team focused on identifying and resolving issues to improve processes and prevent future incidents.Strategic Collaboration: Partnered with Consultants to develop and implement an operating model and roadmap for the SRE organization, ensuring alignment with long-term business objectives.Automation & Efficiency: Led efforts to increase automation for actionable incidents, driving efficiency and reducing manual intervention.Stakeholder Communication: Regularly provided executive updates and led an enterprise-wide “SRE@PNC” Lunch & Learn session attended by over 300 employees, educating the organization on the role of SRE in infrastructure management. Additionally, presented to the SRC, showcasing the strategic importance of SRE.I am passionate about advancing enterprise infrastructure through innovation, cross-functional collaboration, and a focus on system reliability and operational excellence.

Fort Worth, Texas, United States

As an IT Manager, I oversaw a team of IT professionals and managed various IT projects from conception to completion. This included ensuring the security and integrity of company data and systems, providing technical support and guidance to employees, and monitoring system performance. Within this role, I was promoted 3 times in just 3 years, demonstrating my ability to effectively lead and manage a team. One of my key achievements was spearheading a team of Support Engineers, identifying inefficiencies, and implementing process improvements that increased productivity across all Amazonian teams. Additionally, I collaborated with multiple engineering teams to strategize and execute plans for supporting new tools and services while enhancing support for existing ones.

- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. - Ensuring infrastructure networking and computing systems remain available during production hours. - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - Managing local technical projects. - Maintaining or creating policies, procedures, and processes. - Identifying root-causes of operational issues and process inefficiencies.

Fort Worth, Texas

Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.

Decatur, Texas

As an IT professional, I played a vital role in ensuring the smooth functioning of the company's IT infrastructure. My responsibilities included providing technical support for hardware, software, and network issues and collaborating with other IT staff to maintain system security, availability, and reliability. Through my efforts, I was able to achieve several key achievements that contributed to the overall success of the organization. One of my most significant accomplishments was managing the Help Desk tickets in a timely manner, which resulted in a 30% decrease in average resolution time. I was able to respond to customer issues through various channels such as phone, email, and instant messenger and maintain a 98% customer satisfaction rating. Additionally, I documented customer interactions via the ticketing system, resulting in an organized and efficient record of customer issues and resolutions.

Fort Worth, Texas

Responsible for administration and internal support of the hospital PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations.

Dallas/Fort Worth Area

As a technical support expert, I provided exceptional technical assistance to ensure the seamless operation of computer systems. In collaboration with cross-functional teams, I identified and resolved technical issues, installed, and configured hardware and software, and maintained network connectivity. My efforts led to strengthened client-level information technology support functions by implementing advanced security protocols and risk management strategies. Additionally, I oversaw and managed hardware and software to ensure optimal performance while mitigating potential security threats.As part of my role, I implemented client-level personal wireless communication systems (PWCS) functions to enhance communication security and reduce the risk of data breaches. I also upheld Air Force policies, traditions, and standards as a Staff Sergeant, ensuring compliance with cybersecurity regulations and protocols. My ability to manage a high volume of inbound customer requests daily allowed me to provide timely and effective solutions to resolve technical issues. Furthermore, I proactively identified and managed escalations, driving effective solutions to minimize security risks.