Specialist recruiter in the following fields:- Insurance- Medical (Nurses, Doctors, Paramedics)- Sales- Cosmetics / Jewelry

 Working on phones and dealing with customers directly Dealing with a diverse customer base and being able to build rapport in a short time-frame Working to strict KPI’s Verify every caller with Customer Verification under the Data Protection Act Use open and closed questioning to gain customers needs and wants Analyze the customers needs using systems to provide their usage and spending abilities, and build a deal around these Using online data-capture systems to… Show more  Working on phones and dealing with customers directly Dealing with a diverse customer base and being able to build rapport in a short time-frame Working to strict KPI’s Verify every caller with Customer Verification under the Data Protection Act Use open and closed questioning to gain customers needs and wants Analyze the customers needs using systems to provide their usage and spending abilities, and build a deal around these Using online data-capture systems to capture sales and send out SMS and E-Mail notifications of all transactions Using all forms of international cards to take payments following strict PCI environment regulations Obtain and provide credible and full product knowledge on a wide range of products Keeping up to date with any changes to systems or procedures Use brand and network knowledge to provide a need/want and to handle objections  Always ensure policies and procedures are followed in terms of the company and law Use product knowledge to up-sell and cross sell Sell additional products and services based on a previously established need Perform Advocacy Calls for my team where I call a customer back based on a bad rating and using the call recording and notes on the account try resolve the issue to raise our ratings Keeping record of my own daily stats and profit earnings Reporting the teams daily stats and profit to the Department Manager Performing a bi-monthly check on all my teams sales for First-Call Resolution and compliance Ensuring my team is run smoothly and kept abreast of updates and changes to the campaigns through call-center meetings and and feedback from Advocacy calls Providing side-by-side coaching to team-members to improve their sales and service skills, as well as systems knowledge Reached top 20 in company within weeks of joining and staying consistent Use of computer skills, Data capturing, Typing, Faxing, Filing, E-Mail Show less