Cameron Watson Email & Phone Number

Working within a technical operations centre team monitoring and resolving issues across the EV charging network.Liaising with stakeholders, providing clear and concise updates.Developing monitoring solutions to generate alerting.Developing and deploying IoT solutions.Using Microsoft Azure tools to create resources such as logic apps, IoT hub and VMs.Creating and updating process driven documentation.Developing and creating features for the in-house created portal using PHP framework.

London, England, United Kingdom

Being a point of escalation for 1st Line Support Colleagues. Troubleshooting more complex issues between the CPEs and AP.Training and tutoring 1st Line Support Colleagues.Completing projects on behalf of the Network Operations team (3rd Line).Troubleshooting issues between PtP and PtMP radios.Troubleshooting issues between OLT and ONT in FTTP network.Creating documentation to assist junior colleagues to troubleshoot issues.

Providing technical customer service via inbound calls and emails.Troubleshooting issues to a high standard which would assist with a first fix or for escalation to 2nd line colleagues.Providing updates to customer experiencing complex issuesConfiguring routers before being dispatched to the customer.

Whitton, England, United Kingdom

Maintaining the internal IT infrastructure for the business.Maintaining all social media accounts.Updating products on the ecommerce website.Creating technical solutions to one off events, such as promotions.

Twickenham

Providing customer service to general members of the public and trade customers.Completing daily stock counts.Managing staff within the store as a duty manager.

Twickenham