Technical Support Manager
CurrentEnsure maximum Customer Satisfaction through optimization of Support processes and delivery excellence. Utilize data and analytical tools to maximize Support impact and minimize customer effort. Drive continual improvement and innovation of Support processes. Use annual performance reviews and other feedback tools to help employees reach their full potential.Establish and maintain an effective and efficient structure to support our current needs and future growth. Provide candid input on competency, skill, and responsibility assessments for all employees. Set annual and quarterly objectives and goals that support and drive the company vision.Utilize service management systems for case management by setting high standards for case workflow and knowledge documentation. Develop technical skills of self and employees to meet the evolving needs of the business.
