Franchise Business Coach
Key Roles & Responsibilities: - Franchise Support for the East Region- On-Boarding Systemization - CRM Direction, Strategy & Implementation - Sales Operations & Strategy for the network nationwide- Responsible for developing, documenting & implementing the 1-800-Packouts Sales Process across the network, owners & business development personel- Wrote the 1-800-Packouts Sales Playbook - Built the 1-800-Packouts Operations Manual - Built the 1-800-Packouts Onboarding Journey (Automated Website Journey) for new franchisees; automating the process, simplifying the work internally & ensuring a consistent onboarding experience for new owners. Responsible for reducing Franchisee Onboarding Time from 306 days to 110 days or lessSkilled in financial analysis, budgeting, and P&L management. Proficient in identifying opportunities for cost reduction and revenue enhancement.FranConnect - Responsible for Implementation, training & strategy for FranConnect across the Brand and how Five Star used the system across the brands.Daily coaching with business owners around:- Operations- Sales- Finance- Strategy- Xactimate- Encircle- Xcelerate - EOS implementationDeveloped the training material, content & strategy for monthly training of new owners at our training facility specifically on: - Prospecting - Sales Funnel Metrics- Sales Processes - CRM Management - Lead Generation - Sales OperationsLaid off due to structural changes in the business.