Cameron Ray

Cameron Ray Email and Phone Number

Senior Account Manager @ POINT
San Francisco, CA, US
Cameron Ray's Location
San Francisco, California, United States, United States
Cameron Ray's Contact Details

Cameron Ray personal email

n/a
About Cameron Ray

Client focused professional with over a decade and a half of experience ranging from the hospitality industry to global IT Managed Service Providers, with a passion for technology.

Cameron Ray's Current Company Details
POINT

Point

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Senior Account Manager
San Francisco, CA, US
Website:
pointconsultants.com
Employees:
11
Cameron Ray Work Experience Details
  • Point
    Senior Account Manager
    Point
    San Francisco, Ca, Us
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  • Point
    Account Manager
    Point Jun 2023 - Present
    Sf / Nyc
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  • Point
    Information Technology Engineer & Consultant
    Point Mar 2017 - Present
    Nyc / Sf
    - Cultivating an active, professional relationship with clientele- Establishing an understanding to consult optimal solutions in various IT environments- Continuing to refine and improve existing documentation- Identifying, developing, evaluating, and coordinating implementations of IT based business solutions- Hands on with on-sites as well as remote support
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  • Rocket Science Consulting / Synoptek
    On-Site & Service Desk Engineer Ii
    Rocket Science Consulting / Synoptek Dec 2014 - Mar 2017
    San Francisco, California
    - Part of the Mac specialist team while also supporting Windows users- Standard remote SD responsibilities as well as face to face / on-site client visits- Continued ongoing Mac and network education, specifically JAMF and Meraki- Adjusted to company acquisition and learned new SD tools on the fly while continuing to help our new and legacy clients with the best of my ability- Refined and improved existing documentation to make life easier for all SD engineers - Created new on-boarding process for our regional service desk new hires
  • Micromenders
    Service Desk Technician
    Micromenders Jan 2013 - Dec 2014
    - Lead Mac technician- Directly responsible for providing desktop and technical support remotely and on site.- Reviewing/Resolving/escalating backup issues.- Resolving/escalating client initiated tickets and alerts assigned by more senior service desk engineers.- Take service request calls directly from customers and route to the appropriate engineering resource.- Manage escalated service requests through to resolution and coordinate with customers and MicroMenders staff involved to ensure that the most efficient and effective approach to problem resolution is taken.- Follow up with customers and provide timely feedback and updates on unresolved service requests.- Communicate status updates to impacted team members in a timely manner to avoid customer complaints and to optimize the service team's efficiency.- Coordinate and prioritize staffing resources with customer demands as they occur to ensure that customer priorities are addressed appropriately.
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  • Alain Pinel Realtors
    It Field Service Engineer
    Alain Pinel Realtors Jun 2006 - Jun 2009
    San Francisco Bay Area
    • Maintain all office technical equipment ranging from personal laptops to printers in the companies 5 San Francisco offices• Provide support to end users relating to hardware and software, computer applications, network components and peripherals• Carry out on-site diagnosis, identification, and resolution of difficult desktop problems for end users• Supervise ticketing system and follow timely resolution of all work orders• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software• Recommend and apply solutions, including on-site repair for remote users
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Cameron Ray Skills

Networking Technical Support Windows Server Hardware Microsoft Office Os X Audio Engineering Ios Printers Security Creative Problem Solving Help Desk Support Customer Service Troubleshooting Problem Solving Social Media Management Apple Os Laptops Restaurant Management Computer Hardware Casper Suite Jamf Cisco Meraki Communication Skills

Cameron Ray Education Details

Frequently Asked Questions about Cameron Ray

What company does Cameron Ray work for?

Cameron Ray works for Point

What is Cameron Ray's role at the current company?

Cameron Ray's current role is Senior Account Manager.

What is Cameron Ray's email address?

Cameron Ray's email address is ca****@****oint.co

What schools did Cameron Ray attend?

Cameron Ray attended California Recording Institute, De Anza College.

What skills is Cameron Ray known for?

Cameron Ray has skills like Networking, Technical Support, Windows Server, Hardware, Microsoft Office, Os X, Audio Engineering, Ios, Printers, Security, Creative Problem Solving, Help Desk Support.

Who are Cameron Ray's colleagues?

Cameron Ray's colleagues are Andrea Martinez Swanson, Antonio Gracia Barreno.

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