A dynamic and versatile Team Manager and Training Consultant with a background in delivering exceptional management skills, training and supporting the business through implementing effective coaching techniques. A proven track record in delivering bespoke learning solutions in line with stakeholder expectations whilst supporting the overall business strategy. Strong abilities in carrying out training needs analysis, design, delivery and evaluation of Induction, Business Skills and Regulatory training within the customer and financial services sectors. Exceptional communicator with excellent presentation and organisational skills, taking a flexible approach to ensure that work is completed to the optimum standards. Currently studying for CIPD diploma level 5.
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Personal Banking Team ManagerSantander Uk Oct 2015 - Nov 2020Glasgow, United Kingdom• Driving optimum performance within my team; ensuring the best customer experience is delivered consistently through regular coaching and reviews in line with business expectation• Constantly reviewing and suggesting ways in which we can improve to deliver the best possible service for customers in line with the bank’s strategy• Supporting my team and customers by acting as an escalation point for complex customer queries and complaints ensuring swift resolution• Managing all HR processes such as: sickness absence, performance management, disciplinary• Day to day administration such as: Schedule updates, Annual Leave Queries
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Colleague Investment ConsultantSantander Uk Plc Oct 2012 - Oct 2015Glasgow, United Kingdom• Delivery of technical and customer service skills to new and existing colleagues • Supporting the learning department by developing and maintaining training materials to ensure regulatory standards are upheld • General administration and course preparation for delivery • Supporting with project work and implementing change within the banking environment • Providing ongoing coaching support for all colleagues • Monitoring and evaluating training effectiveness • Communicating with and influencing key stakeholders within the business at all levels • Working with stakeholders to ascertain training requirements
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Commercial Trainer And Special Events ManagerClarins Fragrance Groupe Apr 2010 - Apr 2012Instore coaching with CFG consultants.Delivery of all Training Presentations with CFG consultants and Retailers.Set-up and execution of all Special Events. -
Account Development TeamClarins Uk Jan 2009 - Apr 2010To work alongside Clarins Specialists in store in order to drive sales, improve customer service and ensure that all targets were met on the account.
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National Events TeamClarins Fragrance Groupe Apr 2008 - Jan 2009To promote brand awareness by introducing CFG brands to consumers in store and ensuring that sales targets were met.
Frequently Asked Questions about Cameron Dick
What is Cameron Dick's role at the current company?
Cameron Dick's current role is Personal Banking Team Manager at Santander UK.
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