Cameron Dick Email & Phone Number

Glasgow, United Kingdom

• Driving optimum performance within my team; ensuring the best customer experience is delivered consistently through regular coaching and reviews in line with business expectation
• Constantly reviewing and suggesting ways in which we can improve to deliver the best possible service for customers in line with the bank’s strategy
• Supporting my team and customers by acting as an escalation point for complex customer queries and complaints ensuring swift resolution
• Managing all HR processes such as: sickness absence, performance management, disciplinary
• Day to day administration such as: Schedule updates, Annual Leave Queries

Glasgow, United Kingdom

• Delivery of technical and customer service skills to new and existing colleagues
• Supporting the learning department by developing and maintaining training materials to ensure regulatory standards are upheld
• General administration and course preparation for delivery
• Supporting with project work and implementing change within the banking environment
• Providing ongoing coaching support for all colleagues
• Monitoring and evaluating training effectiveness

Instore coaching with CFG consultants.Delivery of all Training Presentations with CFG consultants and Retailers.Set-up and execution of all Special Events.

To work alongside Clarins Specialists in store in order to drive sales, improve customer service and ensure that all targets were met on the account.

To promote brand awareness by introducing CFG brands to consumers in store and ensuring that sales targets were met.