I am a detail-oriented IT professional with a strong passion for technology and problem-solving. With hands-on experience in building and troubleshooting computer hardware, as well as a solid foundation in business studies, I am eager to apply my technical skills to a full-time role in IT support or computer repair.Currently, I work as a Partner Service Desk Associate at Tata Consultancy Services, where I manage and resolve technical issues related to media content operations, network, and video systems. My role involves investigating and diagnosing complex issues, collaborating with cross-functional teams, and ensuring service quality through timely ticket resolution and updates to Standard Operating Procedures (SOP).In addition to my technical skills, I bring a background in business and process optimization. During my time at The Home Depot, I contributed to improved operational efficiency and accuracy in order fulfillment, demonstrating my ability to work effectively in fast-paced environments while maintaining a keen attention to detail.I am continuously seeking to expand my expertise in IT systems, troubleshooting, and programming, with a particular interest in Python, SQL, and C#. I thrive in team-based settings and am always looking for opportunities to contribute to innovative solutions, while furthering my career in the tech industry.