Senior Business Analyst - Retail Bank
Current▪ Data Optimization: Led a multi-year project to upgrade ATM location data processes, improving accuracy in the Locations Finder tool for 100M+ customers. Partnered with tech, product, and operations to arrive at a solution▪ Site Modernization: Developed and championed a business case to digitize vendor access solutions for after-hours servicing at Capital One branches and Cafes▪ Network Operations: Managed national performance analytics and improvement initiatives for a 1,300 ATM fleet, ensuring reliable customer access to cash. Forecasted impact of natural disasters on fleet availability to customers