Cameron Miller Email & Phone Number

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

Lead the vision, strategy, and execution for Decision Support Tools, working closely with cross-functional teams and engaging with users and stakeholders to enhance product offerings. • Manage the product lifecycle from ideation through development, launching features that resulted in a significant increase in MAPD Enrollments during Open Enrollment. • Foster relationships with developers and partners, actively incorporating their input into the product roadmap and feature development. • Utilize a data-driven approach to guide product enhancements and meet KPIs, focusing on telemetry, user research, and stakeholder feedback. • Actively collaborate with teams across the organization to drive the delivery and optimization of Decision Support Tools. • Leverage an understanding of APIs and web components to ensure the seamless integration of Decision Support Tools, enhancing the user experience. • Apply strong interpersonal skills to build trust, support others, and promote a collaborative and inclusive team environment.

South Jordan, Utah, United States

• Manage 4 direct reports (supervisors) and roughly 30 indirect reports.• Oversee the receipt, ingestion, and accuracy of Enrollment Data files and Premium Payment Files for our database.• Work with over 100 carrier partner accounts (insurance companies).• Ensure sound and accurate processes are followed for the Book of Business reconciliation of over 2.8 million policies.• Work with developer teams as a key stakeholder for software development.

South Jordan, Ut

• Manage 9 remote data analysts responsible for the data enrollment reconciliation of insurance carriers’ across the book of business.• Confirm that all data ingestion, data manipulation, data loading, data maintenance, and data delivery for existing and new insurance carriers is efficient and follows defined WTW process/policy.• Work closely on a cross-functional team, while providing support to help identify trends and increase efficiency• Ensure that internal and external service levels agreements are met in a high-quality, timely manner

South Jordan, Ut

Trained, managed, and monitored performance for a team of up to 15 agents responsible for insurance enrollment. Performed weekly one on one’s to ensure individuals reached goals and company values were being met. Monitored calls and provided feedback during coaching sessions.Managed weekly team meetings to provide training, update on company information, and build team morale and cohesion. Documented improvement and progress of individuals’ goals and stats through JIRA.Developed PowerPoint training presentations and conducted training sessions for new operations supervisors on day to day duties and leadership skills.Assisted lead on creating the application guide in Confluence that served as a centralized repository of information to ensure agents filled out applications according to Medicare industry compliance standards.

South Jordan, Ut

Worked with internal teams to resolve supervisor, client, or carrier escalations (missing data, HSA funding, et al.) created in Oracle Service Cloud (RightNow).Monitored, supervised, and evaluated CSR performance to assure quality service, professionalism and courtesy, and identify actions that can improve call quality and customer satisfaction.

South Jordan, Ut

Sold health insurance in 10+ states through fielding incoming calls and making outbound calls to client leads.Advised and consulted customers to determine needs, answer questions, and recommend appropriate products.

Master Of Business Administration - Mba

Master Of Science - Ms, Management Information Systems, General

Python, Cloud Computing, AI for Bus Applications, Systems Analysis and Design, Data Engineering, Data Visualization, Advanced SQL.

Bachelor Of Science, Business, Information Technology Management