Cameron Plommer Email & Phone Number

Seattle, Washington, United States

- Led the complete customer onboarding and implementation process for new customers, overseeing project management, technical integrations, product training, and post-launch support for Mid-Market, Enterprise, and Strategic customers.- Managed up to 25 high-touch customer accounts driving an ARR of $2 million.- Partnered with account management on renewal and expansion deals leading to a 90% renewal rate over three year period- Attained an exceptional Customer Satisfaction (CSAT)… Show more - Led the complete customer onboarding and implementation process for new customers, overseeing project management, technical integrations, product training, and post-launch support for Mid-Market, Enterprise, and Strategic customers.- Managed up to 25 high-touch customer accounts driving an ARR of $2 million.- Partnered with account management on renewal and expansion deals leading to a 90% renewal rate over three year period- Attained an exceptional Customer Satisfaction (CSAT) score of 4.7 out of 5 compared to a departmentaverage of 4.5.- Led kickoff calls and discovery sessions, created custom video and written training materials, and demoed to prospective customer teams- Conducted Quarterly Business Reviews to showcase return on investment to senior stakeholders, align on existing and future business goals, and communicate essential product advancements for enhanced customer value.- Formulated and implemented customer success plans, meticulously monitoring customer health and risk, and devising effective risk mitigation strategies.- Led the development of change management and user pilot programs, ensuring high user adoption across customer organizations.- Collaborated seamlessly with cross-functional teams including account management, product, and sales to discern upsell and cross-sell opportunities, and actively contributed to user feedback processes. Show less

Seattle, Washington, United States

Greater Seattle Area

- Implemented and onboarded over 35 customers to a leading enterprise social media management tool- Led client discovery meetings ensuring project design accounted for all client requirements and goals- Implemented the customer design plan to build software to client satisfaction- Fostered client relationships through online meetings and thorough written communication- Designed and led in-person and online product training sessions- Provided product technical support… Show more - Implemented and onboarded over 35 customers to a leading enterprise social media management tool- Led client discovery meetings ensuring project design accounted for all client requirements and goals- Implemented the customer design plan to build software to client satisfaction- Fostered client relationships through online meetings and thorough written communication- Designed and led in-person and online product training sessions- Provided product technical support post-launch ensuring high user adoption- Collaborated with cross-functional teams to provide exceptional client experience Show less

Greater Seattle Area

Derived business insights to help clients optimize marketing collateral and go-to-market strategy by analyzing large amounts of unstructured social media data.

Greater Seattle Area

- Managed up to eight billable projects simultaneously- Create project status reports and plan weekly client meetings- Implemented new collaboration tools to improve team communication- Created detailed project plans that include many phases of research- Acted as community manager of an internal community of IT professionals- Wrote statement of work contracts for new projects- Determined direct and labor cost estimates for new project proposals- Managed day-to-day… Show more - Managed up to eight billable projects simultaneously- Create project status reports and plan weekly client meetings- Implemented new collaboration tools to improve team communication- Created detailed project plans that include many phases of research- Acted as community manager of an internal community of IT professionals- Wrote statement of work contracts for new projects- Determined direct and labor cost estimates for new project proposals- Managed day-to-day tasks for a team of up to three in Vietnam- Wrote request for proposals, negotiated costs, and managed external vendors Show less

Greater Seattle Area

- Managed timeline and resources for four projects with a combined budget of over $100,000- Wrote and designed over five research reports using PowerPoint - Researched online communities to plan online outreach strategies- Executed audience understanding research to determine personas and customer journeys- Conducted several studies researching the digital ecosystem of client target audiences- Used social media monitoring tool to develop marketing strategy and insights

Greater Seattle Area

- Managed and executed on research project worth $348,000- Assisted in one-on-one interviews, concept value tests, and focus group moderation/setup- Performed online ethnographic research- Performed qualitative and quantitative research- Improved efficiency by developing checklists and template forms

Greater Seattle Area

- Engaged social audiences through Twitter, Facebook, and client blogs- Collaborated with team to increase client social media following with strategic campaigns- Wrote content for the Nology blog

Greater Seattle Area

- Built client rapport through business-to-business sales calls- Strategized internal and external marketing plans- Managed client relations through sales calls and email communication- Supported management by taking on additional responsibility by performing sales duties- Assisted in optimized search engine marketing for client and company websites

- Built rapport with many types of people, including social entrepreneurs and nonprofits- Grew Seattle Innovator awareness through brand evangelizing - Coordinated with staff to grow Twitter and Facebook followers, and wrote quality posts for blog- Event planning management for occasions with more than 100 attendees- Researched and wrote case studies for business development- Strategized program development with executive director and staff

- Led project management and client relations- Coordinated with founders to grow Twitter followers, consistently wrote quality blog posts- Used relationship marketing techniques to develop leads and build brand awareness

- Helped develop eco-tourism trip program- Blog contributor- Fundraising event help

Collaborated with multiple professional in backgrounds such as finance, project management, environmental management, archeology, and biology. · Wrote five documents pertaining to environmental law regulation · Coordinated and organized research and information collecting for three different environmental regulation reports · Acted as support person by editing and proofreading environmental law reports

Promoted to manager after one year, then managed store shifts for one successive year. Responsible for meeting customer needs solving problems. · Handled day-to-day funds for a retail business with $500,000 annual revenue · Managed store opening and closing procedures · Sold multiple product packages on a daily basis and maintained customer satisfaction · Lead, directed and managed teams of 1-3 employees