Pre-Sales: Current contract evaluation, invoice review, inventory discovery, and sales support.Post-Sales: Invoice review, front line tech support, troubleshoot customer issues, submit carrier repair tickets and escalate as needed, manage customer portals for multiple carriers, and manage/maintain/update inhouse CRM.Products managed: Contact Center, MPLS, SDWAN, DIA, VoIP, SIP, and POTS

Provide enterprise level customer service to a dedicated base of 300+ accounts. Supporting multi-location customers as the main point of contact and helping drive migration to strategic products (MPLS, Cloud Services, Hosted Phone Systems) and network assets (Fiber). Working with indirect agents to maintain, renew, and grow a customer base of $500k in monthly recurring revenue. Reduce churn and increase in contract percentage each month.

Responsible for managing all aspects of a 300+ base of accounts with a monthly recurring revenue of over $300k. Managing the account base included superior customer service, timely responses, billing, repair, upgrades, account changes, and generating sales leads. Leads were produced by taking inbound sales calls and performing detailed account reviews to discover up sale opportunities. Reduce churn and increase in contract percentage each month.

To provide industry leading customer service and support, quickly and efficiently, to current and prospective customers. Assist in training customers to use portals and self service options. Preform account reviews covering products/services, billing/pricing, usage trends, and identify potential revenue growth opportunities to provide to the sales team. Produce upgrade/renewal contract proposals and execute signed contracts by entering orders in a proprietary database. Follow strict FCC and CPNI guidelines while interacting with customers. Promoted twice while in this role; first to email customer support representative and second to the highest level of Electric Lighwave Customer Support

In-store 3rd party sales representative selling DirecTv inside retailers such as Fry's, Best Buy, and Fred Meyers.

Inbound call center agent that functioned as a team lead, billing specialist, retentions, sales, and technical support.

I made and cooked pizza, took orders in-person and over the phone, stock and prep food, bus tables, and deliver pizza.