Continuous Improvement Manager
Current- Leads cross-functional meetings to address B2B website issues, resulting in improved customer experience and a 40% increase in sales.- Independently mastered Adobe Magento to enhance B2B homepage appearance and manage catalog discounts.- Collaborates with teams to develop homepage themes and ensure cross-browser compatibility, enhancing user experience.- Spearheads impactful Cordial email campaigns to drive customer engagement.- Developed comprehensive User and Admin Guides for the new B2B site, improving system understanding both internally and externally.- Piloted a new meeting structure to boost engagement and efficiency in Customer Experience meetings.- Advocated for the Digital team’s involvement in Master Order Form and B2B site meetings, fostering collaboration across multiple teams.- Implements data-driven, reporting-based strategies to enhance product visibility and marketing focus, as well as reports to track customer activity and campaign effectiveness.- Manages replacement parts inventory and participated in successful B2C and B2B website launches.- Created and currently maintains the Master Order Form which is used by both the Sales Support and Customer Support teams.