Oversaw the development of printer firmware configuration. Worked on configuration of low-end devices as part of a global effort to merge codebases. Managed the engineering releases for largest product line (number of units and revenue).within LaserJet SMB and Enterprise product portfolios. Merged the configuration management tools with other division to reduce duplication and speed development. Collaborated with teams remotely in India, China, and US to design and implement new features resulting in new product introduction. Worked on manufacturing startup issues at supplier facilities to ensure successful product delivery. Debugged issues at customer sites during beta testing and early introduction.

Oversaw the fax firmware solution in low end laser printers. Managed relationships with vendors and worked to integrate the vendor into our development process to reduce time to integrate new revisions. Coordinated efforts to work on issues with the code and resolve integration issues before code was delivered. Led programs to understand customer issues and implement resolution. Spent time visiting customers to understand issues and implementing solutions. Ensured our products had the appropriate international and country specific telecom certifications (FCC part 68, CS-03, etc.) to enable worldwide sales and meet specific in country requirements. Worked with certification labs to assist and resolve test issues. Collaborated with in-country consultants to ensure products work in all countries per the country specific requirements. Utilized Python to automate Firmware development testing which increased productivity by qualify changes much faster. It saved cost by being able to duplicate and fix elusive bugs in a timely manner. Collaborated with development teams in Shanghai to lower costs on new product development. Successfully trained engineering team and tech marketing team.

Participated with a small group of engineers in designing and implementing the analog fax solution for low-end LaserJet products. Leveraged the inkjet fax solution for the low-level design. Supported this design through subsequent product generations. Developed in collaboration with other HP division first products into the low-end market. From inception to delivery to manufacturing was four months and developed streamlined processes to ensure high quality to the market. Supported engineering processes for customer support, product improvements and release to field as the only support engineer for most of the 8-year product line life cycle.

Participated in the first outsourced analog fax development model for the first low end LaserJet multifunction printer. Worked with the OEM vendor to define the user interface, implemented testing and supported regulatory testing for a worldwide introduction. Customization OEM to HP’s unique user interface needs to match overall HP UI experience model. Developed full testing methods for all aspects of the product development from R&D lab, system testing and customer acceptance. Developed issue management tracking system for sending test and results files around the world. Developed methods and processes specific to each country certification labs and ensured the product met both country specific hardware specifications and certified behavior. Each country had a unique specification that was managed to ensure country needs were met correctly.