Cameron Binder Email & Phone Number

Lincoln, Ne, Us

Lincoln, Nebraska, United States

- Lead customer success operations for the Elite Business Unit in North America, which includes management of a ~$60MM annual territory that includes all professional, collegiate, and high level elite sports leagues and organizations.- Coach CSM’s to maximize their skill development and help strengthen their customer relationships- Drive department retention and engagement KPI’s, as well as internal process improvement efforts- Continuously evolve the customer engagement strategy and deliver on change management & GTM efforts relating to the business unit- Develop and foster internal and external relationships to create both team and customer benefit

Lincoln, Nebraska, United States

As Xplor’s Business Change Lead, I was responsible for a portfolio of programs which fit within Xplor’s North American and global strategy. I will focus on delivery of significant business transformation efforts and execution of the GTM cadence in our Fitness & Wellbeing vertical. Being a new position for Xplor, I also will work on developing and establishing a target operating framework, and the implementation of business readiness protocols.

Remote - Lincoln, Nebraska

As a Program Manager, I am responsible for developing, implementing, and leading strategic initiatives within the Customer Experience organization.- Lead strategy and design sessions with internal partners to build or improve customer experience processes and programs with a focus on efficiency, user experience, and scale- Create and manage project plans, lead status meetings, and drive projects to completion- Assist with communication, rollout, and adoption of new processes and process enhancements- Ensure processes and programs are accurately documented, follow consistent design, and are accessible to the team- Establish success measures and key performance indicators (KPIs) for the organization- Regularly monitor and report out process/program status to leadership- Recommend process and program enhancements and lead improvement initiatives- Develop strong internal partnerships and motivate project teams towards achieving successful outcomes

Remote - Lincoln, Nebraska

As a Strategic Account Manager, I was responsible for all key accounts globally that utilize our zingift software, which helps boutique fitness studios schedule/execute classes, manage revenue, inventory, and payroll, and ensure proper member engagement. As our boutique fitness vertical continued to grow and evolve, my role took a strategic, interactive based approach which involved strong collaboration and extensive market research efforts with our clients. I focused on securing renewal commitments, reducing churn, shaping new internal methods and processes, streamlining product development/feedback, and increasing revenue and ROI for both Xplor and Xplor's clients. I worked toward defining and developing ways to secure a lasting customer relationship.

Lincoln, Nebraska

As a customer success manager in our Elite market vertical, I am responsible for renewal, upsell, engagement, and guiding market strategy for existing customers in all professional and elite soccer and hockey leagues in North America. As one of the first in company history to hold this role in this vertical, I was instrumental in shaping what responsibilities this role would take on to serve our customer base best, all while representing customers at one time or another from almost every major professional league and NCAA conference on the continent. As a result of my hard work, I earned the title of Senior in November 2019. Here are a few of my proudest highlights as a customer success manager at Hudl:- Achieved my sales target and Champions Club target every year I have been in the role (2018, 2019, and 2020) with a near perfect true renewal rate- Pitched, negotiated, closed, implemented, and maintained several major multi-year enterprise agreements with some of the top universities and professional organizations in the world- Developed methods of collection and presentation of product usage logs for purposes of quantitatively measuring customer success. This data was then used to defend value, increase customer ROI, identify upsell opportunities, and develop education and resource plans- Created new ways to reach the customer via deliverable collateral, including market specific newsletters and well-tailored outreach campaigns- Revamped several internal processes to ensure our team works efficiently and successfully- Served on several product release teams to lobby customer feedback to the product team, in order to help guide customer based agile product development- Designed an effective workflow-based product training program for our professional hockey and soccer customers to foster maximum product buy in- Coached others in the CSM role on effective best practices and advice on how to handle certain situations

Lincoln, Nebraska Area

As an elite support specialist, my job was product support and training for all elite market users in North America. This included operation of a 24/7 support line and significant travel for training and implementation duties. We were also looked to by the company as technical workflow experts. I was the first employee in company history to make the jump from the competitive market (high school) support to the elite market. Additionally, I was able to contribute to the following efforts:- Led and designed extensive, high-touch, full day product training sessions with over 170 teams to ensure maximum product usage and proficiency- Set team record for customer interactions solved in 2017, including highest individual day and week totals- Key part of a team that conceptually invented and designed our NBA and NHL League Exchange products, which use a team of analysts to provide customers with scouting video and data for all subscribers in the league- Managed a team of analysts responsible for data breakdowns and quality assurance of exchanges while overseeing day to day operation

Lincoln, Nebraska Area

I got my start at Hudl as a competitive support specialist, responsible for answering the thousands of daily interactions from high school and amateur coaches around the country. Though the core of this job was support via phone and email, I quickly gained skills which opened up opportunities for growth.- Presented hour long sessions to attendees of 15 coaching clinics nationwide, including at renowned Glazier and Nike Coach of the Year Clinics- Designed and led webinars for product advancements of our new basketball and recruiting platforms- Traveled overseas to train the first ever Hudl Assist for Basketball analyst cohort on the rules of the game and functionality of our software and tagging system- Worked with marketing and product teams to run a massive campaign to assist migration for all basketball teams to our new platform. Also assisted on several other business development campaigns.

Lincoln, Nebraska

I got my professional start as a student, working in several departments for Campus Recreation. Starting in business operations around managing the general ledger and budgeting/forecasting, I eventually filled in as an intramural official for many sports, our manager of sport club operations, and in general member services.- Served on Committee for Fees Allocation, responsible for distributing university endowment and revenue most efficiently around the rec and other university departments- Managed daily money duties, including balancing and accounting for daily revenues and expenses. Assisted in financial discussions and projects for long term financial goals- Two-year President of Sport Club Council and Student Leadership Employee Activity Council- Assisted club travel, budgetary, and competition operations for 31 sport clubs- Managed the front desk check in and fulfilled member needs- Taught an academic for-credit class on the sport of curling for 2 semesters

Lincoln, Nebraska Area

Manage budget, scheduling, recruiting, training, talent development, fundraising, goodwill, and all other administrative activities for the University of Nebraska Curling Club. Also serve as an executive board member of UNL Sport Club Council, which handles distribution of University funds to 31 sport clubs.As a 4-year member and 3-year captain of team, we never ranked lower than 18th in the country of 68 participating clubs and spent 39 weeks over 4 years as the number 1 team in the nation. We qualified for four national championship tournaments and one Final Four

Milwaukee, Wisconsin

Handled merchandise and some managerial responsibilities for five Just Plants seasonal locations. I was responsible for energizing our retail sales staff throughout an entire summer and ensuring they had effective resources to carry out a strong season of sales.- Managed operations of 5 seasonal op up locations responsible for ~$4,500,000 in revenue over a 3-month period- Worked with senior leadership to research potential business expansion and shoring up of market vulnerabilities - Learned key framework of market analysis and creating competitive advantage

Bachelor Of Science (Bs), Majors: Economics, Business Administration, Minor: Math

Activities and Societies: President of Nebraska Curling Club, President of Sport Club Council, Committee for Fees Allocation member.

Education record