Camilla Gosar Email & Phone Number

-Act as the single point of contact to the customer for all types of service requests-Coordination of all IT support groups to ensure maximum utilization of billable resources -Pre-process service requests as they arrive through email, manual entry, or direct customer input-Schedule internal and field technical resources on the ConnectWise dispatch portal-Monitor resource schedules to ensure prompt time entry on service requests-Work in a team and communicate effectively-Escalate service requests that cannot be scheduled within agreed service levels.-Monitor checkout sheet for technician inventory-Create and assign On Call Schedule-Perform Surveys on completed tickets-Approve tech expense sheets-Design and order company promotional items, posters and brochures-Manage access key's to client locations

-Scheduled meeting and appointments for the CEO on a daily basis-Made travel arrangements for the CEO to conventions, and personal trips-Screened incoming calls-Purchased and organized office supplies-Coordinate details of events such as conferences, birthdays, charity events, trade shows, sales --meetings, business meetings, employee appreciation events and virtual events.-Select chefs or catering companies to prepare food for our events-Negotiate and secure event space for Client Appreciation events-Filed, scanned and managed AR/AP invoices for archiving-Draft documents for meetings