Overseeing small team of two that handles the cloud and self-hosted releases to our highly regulated customer base, while ensuring 3rd party audits are successful, quality assurance practices continually improve and adapt, and that the proverbial train stays informed and on the tracks.

Managed our monthly regression testing cycles, while improving upon our release and quality assurance practices, and ensuring we were "fit for purpose" via certification reviews with TÜV SÜD.

Provided product and customer expertise to the engineering department, while acting as a liaison for software validation, regression testing, and release planning.

Product expert who provided configuration, training, and best practice consulting services to ensure customer success across our product platforms.

Discovered and recruited new corporate accounts for this unique waste minimization company, while retooling multiple processes around their CRM system.

Provided product and customer expertise to the engineering department, while focusing on thorough front-end testing during the 2-week sprints. Wrote Selenium-based automated tests using our internal tools.

Provided best practices consulting to incorporate our software into the multitude of processes around product delivery utilized by our complex customers. Whether it was Waterfall, Agile, or, like most, a form of quasi-Agile, I worked closely with key stakeholders to ensure proper alignment with the setup, training and implementation of Jama Software across the impacted departments. Generally I was managing 10-20 of these engagements simultaneously, while continually improving our evolving processes and supporting our rapidly growing company.

Provided best practices consulting on product delivery, ALM and Requirements Management (RM) to a broad range of complex companies.

Improved the processes for the minor and major releases of our web-based products. Expanded these new quality assurance processes to all of our product groups both here and in India. This included, but was not limited to, standardizing the interfaces and workflows associated with our bug tracking and test case management software tools.Also, continually performed thorough user acceptance testing while maintaining and updating all of our user documentation.

As a client-focused Project Manager at Exterro I served our Fortune 500 customers as their product expert, trainer and go-to resource while managing their high stakes implementations of our enterprise Fusion GRC software.

Assisted with the design of the website and other key marketing initiatives early on in the development of this organization.

Supported this novel, sustainability-focused organization with its many research and outreach needs. As a member of the Marketing team, I pioneered the social networking aspects of our brand push, which included the usual locales - Twitter (@greatgreenmarch), Facebook (Fan page and Group), etc. While monitoring the beginning of this social media blitz, I also focused on multiple research initiatives that would be vital to the growth of the organization. These included software products that could support our organization (CRM, Project Management, Internal Collaboration), potential partners and sponsors, and numerous environmentally focused events, stories and regional policies.

Spearheaded a multitude of activities that are common when joining a very small internet start-up at its inception. Covered tasks ranging from market research related to the educational tech industry to CRM management to the writing of a provisional patent.

Formulated, along with the two founders of this start-up e-commerce platform, the design and core principles of the product. I led the market research initiatives into the burgeoning field of niche comparative shopping sites, while working closely with the founder and lead developer on the UI and base functionality of our unique expert-driven collaborative marketplace.

As the functional product manager for an award-winning higher education campus portal and course management system, I leveraged self-developed customer-focused services to enhance our clients' adoption of our .NET campus portal and e-learning tools. After leaving the company, I continued the business relationship as a contract consultant focused on quality assurance testing and management of their new client-focused My Jenzabar portal.

During the initial years, when Jenzabar was a dotcom start-up, I began my tenure there as an account executive focused on selling our remotely-hosted e-learning tools to college faculty. As the company grew, I broadened my skills by trying new roles within the Project Management and Implementation teams on the ERP side of our diverse product suite.