- Represents Simmons University with integrity and positivity- Engages prospective students in conversation based on their interests, strengths, and concerns- Assists in organizing events such as Open Houses and Accepted Students Days

- Called 60+ prospective students per week to remind them of deadlines and answer questions

- Used strength-based practice and a trauma informed approach to engage with kids ages 5-11- Organized activities for therapeutic groups consisting of kids ages 12-16 to build life skills such as emotional intelligence, time management, and communication

- Lead kids of newly arriving immigrant families (ages 4-14) in developing identity and self-awareness- Embedded diversity, equity, and inclusion values into field trips and daily activities

- Coordinated and executed delivery of 50+ menu items to patrons- Took initiative in problem solving and meeting customers’ needs- Developed de-escalation techniques for working with frustrated customers such as identifying the cause of the frustration and working to resolve the problem calmly without placing blame

- Cares for up to five children ages 2-11- Manages competing priorities among multiple kids while maintaining a clean and safe household- Handles scheduling and transportation to and from activities

- Worked with a staff advisory team to develop tools to evaluate policy for Casa Esperanza, a behavioral health organization that serves the Latino community in Boston- Helped to facilitate the introduction of trauma response protocol to the organization- Completed data entry and other administrative tasks in a timely manner

- Collaborated with other employees to serve food, bus tables, and ensure a pleasant environment - Troubleshooted customer needs to maintain high satisfaction rates