Sales, marketing, strategic planning, accounting methods and software advice tailored to the small business or startup.

Created a small coffee brand called Café Lencas, sourced from the mountains of Honduras. This was a great experience in learning about the coffee industry, branding, making relationships with vendors, suppliers, and commercial accounts that will serve me well in the future with our own nomadic branded products. My partners and I mutually agreed to close down operations in the Fall of 2017.

Lead the work of Dispatchers and Trainees on a shift at the County Central Dispatch Center; mentor and coach for new and existing employees as well as provided technical assistance, explained policies, procedures, rules and regulations, advised assigned personnel of deviations from policies and procedures, directed corrective actions if necessary. Operated and monitored two-way radio communications equipment in accordance with FCC regulations, in order to dispatch Sheriff, police, fire, EMS and other emergency units as required.Determined priorities of calls and transmits information and assignments of units in the field and determined if followup necessary. I also had to have a working knowledge of the techniques, procedures, and methods used in the operation of a public safety communications center; functions and responsibilities of Sheriff's Department and other user agencies; general office and record keeping procedures; FCC rules and regulations relative to the operation of two-way radio communications equipment; locations of streets, roads, highways and subdivisions in Clackamas County; teletype equipment and computer devices; the kinds of information obtainable from criminal justice data banks.Skill to: Understand and provide information regarding laws, regulations, and departmental policies and procedures; deal tactfully and effectively with officials and the public; react quickly, efficiently and calmly in an emergency situation and adopt an effective course of action; follow oral and written instructions; deal tactfully and courteously with the public; establish and maintain effective working relationships; determine priorities and make decisions in stress situations; train, lead and evaluate the work of others; speak clearly and distinctly in English; communicate effectively with persons of varying socio-economic backgrounds in emergency situations; keep records and prepare reports; perform accurate computer keyboarding.

Responsible for training new hires in call taking, law dispatch and fire dispatch.

Lead the work of Dispatchers and Trainees on a shift at the County Central Dispatch Center; mentor and coach for new and existing employees as well as provided technical assistance, explained policies, procedures, rules and regulations, advised assigned personnel of deviations from policies and procedures, directed corrective actions if necessary. Operated and monitored two-way radio communications equipment in accordance with FCC regulations, in order to dispatch Sheriff, police, fire, EMS and other emergency units as required.Determined priorities of calls and transmits information and assignments of units in the field and determined if followup necessary. I also had to have a working knowledge of the techniques, procedures, and methods used in the operation of a public safety communications center; functions and responsibilities of Sheriff's Department and other user agencies; general office and record keeping procedures; FCC rules and regulations relative to the operation of two-way radio communications equipment; locations of streets, roads, highways and subdivisions in Clackamas County; teletype equipment and computer devices; the kinds of information obtainable from criminal justice data banks.Skill to: Understand and provide information regarding laws, regulations, and departmental policies and procedures; deal tactfully and effectively with officials and the public; react quickly, efficiently and calmly in an emergency situation and adopt an effective course of action; follow oral and written instructions; deal tactfully and courteously with the public; establish and maintain effective working relationships; determine priorities and make decisions in stress situations; train, lead and evaluate the work of others; speak clearly and distinctly in English; communicate effectively with persons of varying socio-economic backgrounds in emergency situations; keep records and prepare reports; perform accurate computer keyboarding.

Led the work of Dispatchers and Trainees at the County Central Dispatch Center, mentored and coached new and existing employees, provided technical assistance with our computer aided dispatch system, explained policies, procedures, rules and regulations, advised of deviations from policies and procedures, and directed corrective actions. Operated/monitored two-way radio communications equipment in accordance with FCC regulations to dispatch Sheriff, police, fire, EMS and other emergency units as required.Determined priorities of calls and transmits information and assignments of units in the field and determined if followup necessary. I also had to have a working knowledge of the techniques, procedures, and methods used in the operation of a public safety communications center; functions and responsibilities of Sheriff's Department and other user agencies; general office and record keeping procedures; FCC rules and regulations relative to the operation of two-way radio communications equipment; locations of streets, roads, highways and subdivisions in Clackamas County; teletype equipment and computer devices; the kinds of information obtainable from criminal justice data banks.Skills: Understand and provide information regarding laws, regulations, and departmental policies and procedures to officials and the public; react quickly, efficiently and calmly in an emergency situation and adopt an effective course of action, provide customer service to the public in tactful and courteous manner, established and maintained effective working relationships with coworkers as well as outside agecy representatives, prioritized decisions in stressful situations; train,and communicated effectively with persons of varying socio-economic backgrounds in emergency situations, I also kept records and prepared reports using various databases; performed database management, and multitasked multiple phone lines and radio channels while entering accurate information in timely manner.

As single dispatcher or working as part of a pair of dispatchers, I operated and monitored two-way radio communications equipment in accordance with FCC regulations, in order to dispatch police, fire, EMS and other emergency units as required after receiving the requests from service either by telephone or other forms of communication, which required multitasking and prioritizing the non emergency and emergency phone calls we received. I determined priorities of calls and transmited the information and assignments of units in the field and determined if followup needed. I had to have a working knowledge of the techniques, procedures, and methods used in the operation of a public safety communications center, the functions and responsibilities of the Milwaukie Police and Fire departments; I performed LEDS (Law Enforcement Database System for the State of Oregon) record entries as well as general office and record keeping procedures; I followed FCC rules and regulations relative to the operation of two-way radio communications equipment; locations of streets, roads, highways and subdivisions in the City of Milwaukie, operated teletype equipment and computer devices, and reviewed the kinds of information obtainable from criminal justice data banks.Skill included: Understanding and providing information regarding laws, regulations, and departmental policies and procedures; dealing tactfully and effectively with officials and the public; reacting quickly, efficiently and calmly in an emergency situation and adopting an effective course of action; following oral and written instructions; deal tactfully and courteously with the public; establish and maintain effective working relationships; determine priorities and make decisions in stress situations; speak clearly and distinctly in English; communicate effectively with persons of varying socio-economic backgrounds in emergency situations; keep records and prepare reports; perform accurate computer keyboarding.

Received calls for service from public safety agencies as well as other hospitals requiring emergency and non emergency air transportation via rotor or fixed wing aircraft. Monitored multiple line phone system and radio system, coordinated communications between aircraft and dispatch centers during flight operations, dispatched for security personnel on site at our dispatch center in Emanuel Hospital. Performed crew notifications for activations.

As single dispatcher, I operated and monitored two-way radio communications equipment in accordance with FCC regulations, in order to dispatch police, fire, EMS and other emergency units as required after receiving the requests from service either by telephone or front counter personal contact.Determined priorities of calls and transmits information and assignments of units in the field and determined if followup necessary. I also had to have a working knowledge of the techniques, procedures, and methods used in the operation of a public safety communications center; functions and responsibilities of the Canby Police and Fire departments; I performed LEDS (Law Enforcement Database System for the State of Oregon) record entries as well as general office and record keeping procedures; I followed FCC rules and regulations relative to the operation of two-way radio communications equipment; locations of streets, roads, highways and subdivisions in Canby and Clackamas County, operated teletype equipment and computer devices, and reviewed the kinds of information obtainable from criminal justice data banks.Skill included: Understanding and providing information regarding laws, regulations, and departmental policies and procedures; dealing tactfully and effectively with officials and the public; reacting quickly, efficiently and calmly in an emergency situation and adopting an effective course of action; following oral and written instructions; deal tactfully and courteously with the public; establish and maintain effective working relationships; determine priorities and make decisions in stress situations; speak clearly and distinctly in English; communicate effectively with persons of varying socio-economic backgrounds in emergency situations; keep records and prepare reports; perform accurate computer keyboarding.

I provided accounting, bookkeeping and tax services to several small companies as well as my own business of car restoration and resell.

As a chauffeur, I provided customer service skills to all of my clients, assisting them in finding dining, entertainment, lodging and a variety of other amenities they required. Discretion and confidentiality were certainly a major part of these duties. I also served as point of contact in sales in the front office for prospective clients, both individuals as well as businesses. Part of these duties also meant attending a variety of business oriented meetings and association activities to promote the company. I also did the scheduling of drivers and made sure that the vehicles and all equipment was ready to use for ever job. Accounting and bookkeeping duties when the sales and operations positions were covered included accounts receivable, payables, billing, debt collection, tax preparation and documentation, as well as payroll services.