Campbell Kerr Email & Phone Number

Technical assessment and implementation of various information security initiatives including ACSC Essential 8/ISM, systems/application hardening and other vendor-recommended configuration.

Melbourne, Victoria, Australia

Working closely with stakeholders to design solutions to support UniSuper's cloud (Azure) strategy and business requirements. Key projects include:- Azure migration/re-hosting for apps and servers (IaaS, PaaS)- Azure MFA- Windows Defender deployment- Privileged Identity Management- Windows 10 upgrades- Security posture enhancements- Solution Design duties including KDDs, Design Council, Solution Architecture Designs (SADs)

In addition to L4 support of AD, Exchange, Teams, VMware, I played a key role in the following:- Exchange Online mailbox migration including CommVault (un)archiving- Microsoft Teams migration (hybrid)- Azure AD configuration (hybrid)- Applications/servers migration to Azure

Melbourne, Australia

Based at UniSuper - 900 staff.Achievements:- Standardised service desk tickets/requests using workflows and templates to streamline service- Mentored junior staff at all levels to improve collaboration and knowledge transfer- Provided expertise for Azure AD/Office365 migration project, including Exchange OnlineResponsibilities- Build and administer VMWare ESX, Windows 2012/2016 servers, CentOS servers- Troubleshooting complex issues across logically disparate systems- Provide advice/assistance for high priority incidents- Escalation point for L1, L2 and juniors in the engineering team- 3rd level BAU support

Melbourne, Australia

Achievements include:- Domain migration (ADMT)- Hosted Exchange to Exchange Online migration- Skype for Business 2015 deployment- SCCM 2012- Office365 deployment- Unattended server deployment using VMware, plus some Ansible- Implementation of hosted spam filter (Sophos Email Appliance)- Implementation of new Anti-Virus solution (Confer/Carbon Black)BAU activities include:- Escalation point for help desk tickets- Documentation of processes- Firewall (Palo Alto) changes/additions/rules- Improvement of processes- Working closely with other internal departments to provide solutions - WinTel/VMware administration- Veeam backup administration

Melbourne, Australia

As part of a project to standardise all staff computers across the organisation, I joined a small team of Systems Administrators to support the process and streamline the SOE building procedure using batch management software. This involved overseeing each individual step ensuring user data backup, communication with deployment technicians, data restoration and various aspects of AD administration. The result of this was minimal downtime for important staff, and all important data was safeguarded. Responsibilities:- Scripting (PowerShell), to manage large sets of users/data/PCs- Mentoring junior staff/instructing technicians on site- Troubleshooting server-side issues- AD administration, permissions, scripting- Altiris administration

Melbourne, Australia

Due to local and global expansion under the Virtus Health brand, I was taken on for a 12 month fixed term period to perform both BAU and project work as a Systems Administrator. Projects included a nation-wide patient system rollout, various upgrades of legacy systems, and Melbourne IVF's expansion into Singapore and Ireland.Responsibilities:- Managed backup systems (Symantec Backup Exec) to assist with disaster recovery- Administered infrastructure including Exchange, MS SQL, WinTel/VMware, HP ProCurve switches, SolarWinds- Supported projects including system rollouts- Managed over 400 servers over a multi-domain forestAchievements: - Implemented SolarWinds monitoring/clinical alerting systems- Automated systems and processes to increase efficiency- Implemented network monitoring to ensure low-bandwidth links were utilised efficiently- Built/upgraded servers/systems to allow for future capacity

Melbourne, Australia

I was engaged by Salmat to support their datacenter migration including moving/virtualisation of legacy systems to their new datacenter provider/platform to allow for infrastructure growth and manageability. This project involved the relocation of 300+ systems, virtualisation of legacy physical systems and the analysis of unnecessary infrastructure for decommissioning. As a technical resource, I was tasked with discovery/analysis of unknown systems, migrations of required systems (both physical and virtual) and decommissioning of non-required servers. A large part of this was discovery of unknown systems and migration planning of these, including DMZ planning. Responsibilities: - Virtualised physical systems (P2V) to allow migration to new datacenter - Audited DMZ networks utilising NMAP to assist in network planning for new DMZ network - Discovered and documented unknown Windows/Linux systems and network devices - Performed Windows/Linux administration to ensure efficient migration - Liaised with business owners to ensure business continuity during migration of systems Achievements: - Determined and organised decommissioning of 100 unnecessary servers, reducing complexity and quantity of new infrastructure required - Analysed 200 unknown systems across six DMZ subnets to plan for migration - Successfully organised and migrated required systems using storage vMotion across vCenter environments

Melbourne, Australia

I was brought into Landmark to assist in designing and deploying a Mobile Device Management (MDM) platform (AirWatch) to manage all the company’s iPhones and iPads (250 devices). After successfully rolling out the system, I functioned as a technical lead on Landmark’s “Keystone” project, which involved upgrading all systems from a WinXP/Notes 8/Novell environment to a Windows 7/Outlook 2010/AD environment. We built and rolled out 170 Citrix Branch Repeaters as Win2k8 R2 file, print and SCCM WDS servers. This work involved leading staff, testing and rolling out branch pilot sites, email migrations, server builds/troubleshooting, and support for rollout technicians across Australia.Responsibilities- Mailbox migrations from Lotus Notes 8 (Domino) to Outlook 2010 (Exchange 2010) using CMT BinaryTree- Administration, installation, configuration and monitoring of 170 SCCM distribution points, across remote regional areas- Daily technical lead for 10 remote technical staff completing rollout tasks- Level 3 support for 2000+ users across 250+ retail branches, often with slow WAN links- Setting up logon scripts and Win2k8 R2 AD account administration- iPad/iPhone/Blackberry administration using AirWatch and a BES- Reporting to the Keystone Project on build, support and roll out status- Monthly SLA reports on servers and systems for review by managementAchievements- Technical Lead for Windows 7/Citrix Branch Repeater rollout project - Implemented and configured McAfee web proxy appliance for use by all staff- Implemented and configured AirWatch MDM system

Melbourne, Australia

Bonntech provide IT systems and support for 50 small/home businesses. As a support engineer, I performed remote and face-to-face support as well as remote administration and site visits/installs across a wide range of platforms including Mac OS Server.Responsibilities:- Server maintenance- Installs/Support for 50 small/home businesses- Level 1, 2, 3 technical support- Remote and on-site support- Windows, SBS, Exchange and Mac OS platforms

Melbourne, Australia

At Pacific Hydro, I designed and implemented a Windows 7 Standard Operating Environment (SOE). This SOE was designed and deployed using MDT (Microsoft Deployment Toolkit) to all desktops and laptops to upgrade them from XP and Vista. This was in addition to performing level 1 and 2 desktop support for 200+ people both on site and remotely.Responsibilities- Level 1 and 2 desktop support for 150+ AUS staff (50 at remote sites)- Support users via face-to-face, phone and Footprints (issue tracking software)- Ensure issues are properly logged and actioned as per SLA- User administration using Server 2003/2008 R2 Active Directory- Support Office 2003/2007/2010, Citrix apps, Exchange and SharePoint- Support MFDs (Xerox) - Manage Service Desk tickets/queue- XP/Vista/7 SOE builds, maintenance, improvements, deployment- Support IP phones, iPhones, PCs, laptops, printers, A/V and VC systems- Provide I.T. inductions for all new staff- Liaise with vendors for warranty repairs- Liaise with staff regarding their requirements of technologyAchievements:- Designed, built, and rolled out a Windows 7 SOE to all PCs and laptops- Managed compatibility testing of company apps in preparation for Win7- Tested Office 2010 in preparation for deployment- Designed and built Digital Signage system using AutoHotkey - SharePoint “Champion” – Designated SharePoint expert- Documented I.T. procedures/policies/instructions for users and I.T. staff- Designed and built SharePoint inventories for asset tracking, company IP addresses, and resources- Assisted with server room expansion project- Published an I.T. Newsletter, containing I.T. tips and info for all staff

Melbourne, Australia

Achievements:• Mentored/coached new staff• High performerResponsibilities:• Phone and email support for NAB staff Australia wide in an ITIL framework• Support Lotus Notes on a Windows XP SOE• Support many specialised NAB applications• Analyse call trends to determine potential outages/site issues• Utilise issue tracking software (White Stone) to raise, manage and prioritise tickets within KPIs

Melbourne, Australia

Achievements:• Received letter of commendation from Telstra CEO, Sol Trujillo• Mentored/coached new staff• Consistent high performerResponsibilities:• ADSL technical support for BigPond customers via phone• AFL.com.au website support via phone and CRM software• MacOS X support• Adhere to strict KPIs and QA criteria

Diploma Of Education, Network And System Administration/Administrator

Cert Iv Tech Support, It

Cert Iv Network Management, It

High School