As a CSA, I am responsible for technical engagements with customers, working with Microsoft Azure customers leveraging technical expertise to help customers to realize their objectives.Opportunities are identified to improve customer solutions while accelerating Azure consumption, drive business initiatives, and help customers realize value from their Microsoft investments.CSA's Identify issues and advised customers how to operate and optimize performance in accordance with Microsoft Azure best practices.I used Cloud Adoption Framework (CAF) Landing Zones to enable Azure migrations and build platform and application resiliency.Enable customers to make informed decisions and guide them through Azure deployments aligned to Cloud Adoption Framework and Well-Architected Framework best practices.Ideas, insights, and strategic technical input are shared with technical teams and internal communities.I collaborated with diverse teams and organizations to achieve attainable and sustainable desired outcomes.Engage with customers and account teams for planning, scheduling, readiness, deployment, and post-deployment activities.Served as a vanguard piloting and refining customer engagement (VBD) materials for strategic VBD services.Provided readiness and training to CSA peers or other roles.Mentor and help peers with support for service-deliveries and customer engagements.Educates and guides customers through implementation of Azure Well-Architected Framework best practices.During my time as a CSA, I contributed to the Azure Networking Design and Implementation VBD title.

As a CSA-E, I was responsible for technical engagements with customers, working with Microsoft Azure customers leveraging technical expertise to help customers to realize their objectives.Opportunities are identified to improve customer solutions while accelerating Azure consumption, drive business initiatives, and help customers realize value from their Microsoft investments.CSA-E's Identified issues and advised customers how to operate and optimize performance in accordance with Microsoft Azure best practices.Used Cloud Adoption Framework (CAF) Landing Zones to enable Azure migrations and build platform and application resiliency.Enabled customers to make informed decisions and guide them through Azure deployments aligned to Cloud Adoption Framework and Well-Architected Framework best practices.Ideas, insights, and strategic technical input are shared with technical teams and internal communities.Collaborated with diverse teams and organizations to achieve attainable and sustainable desired outcomes.Engaged with customers and account teams for planning, scheduling, readiness, deployment, and post-deployment activities.Served as a vanguard piloting and refining customer engagement (VBD) materials for strategic VBD services.Provided readiness and training to CSA-E peers or other roles.Mentored and helped peers with support for service-deliveries and customer engagements.Educated and guided customers through implementation of Azure Well-Architected Framework best practices.During my time as a CSA-E, I contributed to the Migrate and Modernize to Azure VMware Solution VBD title.

As a Customer Engineer, I serve as a subject matter expert to customers. This is performed by delivering proactive services such as workshops, delivering assessments, and providing tailored best practice guidance. Customer Engineers are invested in customer success and helping the customer achieve their desired outcome. Collaboration with Customer Success Account Managers and other customer engineers is imperative to the success of the customer.Rewarding facets of being a Customer Engineer is advising the customer by building customer trust and providing strategic recommendations and guidance that help customers efficiency and effectiveness.Mentored peers utilizing various methods to inspire and motivate development of technical skills and soft-skills.Teamed with other Customer Engineers and to address complex and challenging scenarios.

Serve as a customer-facing subject matter expert, focusing on Microsoft monitoring products. Performed proactive service deliveries such as workshops, assessments, and providing tailored best practice guidance. Engage with customer success teams to help the customer achieve the customer's desired outcome. Collaborate with Customer Success Account Managers and other customer engineers.

As a vendor PFE, I provided proactive services, such as workshops, health checks, deployment assistance, and best practice guidance for Microsoft customers.Engaging with Technical Account Managers and other engineers allowed me to see the collaborative nature of services delivery.

As a contractor, I assisted the National General team with Microsoft Windows Server consolidation efforts, monitoring activities using System Center Operations Manager, and some rudimentary PowerShell automation.

As part of the integration of Wachovia into Wells Fargo, and previous experience supporting Microsoft Operations Manager 2005, I was transferred to Wells Fargo’s enterprise monitoring team.I was one a handful of subject matter experts for Microsoft monitoring products Microsoft System Center Operations Manager (SCOM) and Microsoft Operations Manger 2005.My teammates and I were responsible for the administration and troubleshooting of the Microsoft monitoring products. Partnership with other teams was imperative to address monitoring and alerting issues.During my time in this role, I gained a better understanding of Unix and Linux administration.

In January 2009, I was reorganized into Wachovia’s Server Virtualization team. Virtualization support was consolidated from line of business teams to a centralized enterprise team. The team continued to perform installation, configuration, administration, monitoring, and support of Wachovia’s VMware Datacenters. As part of the team consolidation, there were also storage consolidation and storage improvements which afforded us the opportunity to partner with other teams within the bank and learn how they use virtualization technology. Most of my efforts centered around the planning, coordination, and implementation of activities to equalize SAN usage to improve VM and storage performance.

After First Union and Wachovia merged, I became Microsoft Windows Server administrator for a line of business. In this role, I was one of a small team that performed installation, administration, and monitoring activities for a set Microsoft Windows Servers. This included some hardware support, installing and upgrading the OS, OS updates, application updates, and after-hours, on-call support. In this role, I became familiar with Microsoft Operations Manager 2005.

As a member of the departments help desk team, we focused on user support issues such as password resets, application issues, and client hardware problems. Remote desktop administration and support was provided to the department’s users across the bank’s footprint in the Southeast.For issues outside the scope of the team, we partnered with enterprise IT teams and vendor support to address these items.A highlight of my time in this role was co-leading a printer consolidation effort. Printer usage metrics were analyzed to rationalize upgrading, relocating, or decommission a printer.