Policy And Systems Analyst
Current•Managed critical aspects of two major workflow systems simultaneously and daily ensuring timely processing of annuitant cases, payments, and overall workflow •Managed Imaging/batch processing system active intake to ensure proper and continuous workflow through regular testing, record processing, etc. •Managed Referral Tracking and Reporting system to ensure timely workflow, payments, etc. by addressing system bugs/errors, handling inquiries, and managing user profiles •Performed regular testing, and testing as requested, on systems to ensure normal operation and assess potential improvements•Adapted to aspects of systems management specific to organization’s homegrown applications Trained 15 new employees from three different sections on Referral Tracking and Reporting (case management) system •Handled inquiries on systems management, processes, referrals, etc. both internal and external to the department •Performed research to assist in development of project scopes, define requirements, and propose changes•Collected data, analyzed trends, and produced reports as requested by management and team •Crafted and implemented procedure for record-updating process and timeframe to maintain up-to-date records for annuitants and legal compliance•Developed and tested new web applications to improve user/annuitant interface easability; eliminate physical and paper components; and expedite application process •Developed new information; fact sheets; reference materials; training guides; informational bulletins; and administrative and department-wide releases both independently and as requested by management to provide updates and ensure proper implementation and compliance with new and current policies or procedures •Skills gained: Query Management Facility (QMF); Structured Query Language (SQL); Database Administrator (DB2)
