As the Social Media Community Coordinator, I handle social media community engagement by responding to customer reviews, comments, and emails, and foster positive brand interactions. I work closely with team members responsible for customer engagement and ensure high-quality service delivery across platforms. I develop and implement organic social media content strategies, which include writing, scheduling, and publishing posts to drive brand awareness and customer engagement. Additionally, I capture and produce high-quality short-form videos and photos, managing the process from concept to final edit. A few highlights of my experience include the following:● Led content development, including writing and scheduling posts weekly while tracking growth in social media impressions and overall engagement.● Collaborated closely with cross-functional teams, including design, PR, and other departments to create cohesive and impactful multimedia content.● Assisted business with customer satisfaction by offering timely, personalized support and resolution across social channels and review sites.● Analyzed content performance using reporting tools and native metrics to refine strategies and optimize engagement.● Developed an efficient short-form video strategy and the workflow for producing impactful and engaging reels and shorts.

I contributed to the successful delivery of the 2024 Critical Video Game Studies summer course by streaming course content on Discord, I also coordinated additional streaming sessions outside of regular class hours to support students without access to the required games, enabling their full participation.My most notable accomplishments in this position are as follows:● Strengthened class interaction by moderating real-time discussions, responding to student questions, and upholding an active learning atmosphere.● Collaborated closely with the course instructors to maintain a dynamic and engaging virtual learning environment.

I oversaw front-end associates to ensure exceptional customer service and the quick and effective resolution of customer concerns. I acted as a key mediator in complex customer disputes, fostering positive relationships between customers and staff. Additionally, I performed and supervised international money transfers, ensuring strict compliance with company policies and financial regulations.The following are some of key achievements:● Oversaw front-end operations, promoting consistent provision of customer service.● Trained and mentored new customer service associates.

I supported editorial and digital production efforts by meticulously proofreading and fact-checking copy for accuracy and quality across both print and online content for Providence Monthly. I also developed written content for digital and print platforms, including articles, interviews, and photo-driven stories.A few of my noteworthy experiences include:● Coordinated and conducted interviews with key subjects.● Captured and curated high-quality photos to complement editorial work, adding to the visual appeal of print and digital publications.● Managed tight deadlines and delivered well-crafted stories for inclusion in magazines and scheduled website releases.

● Created bug reports and tracked bugs through development.● Created reports to regularly communicate playtest experience with developers.