Christina Ancira Email & Phone Number

Chicago, Illinois, United States

Oklahoma, United States

Assessed agency readiness to implement IPS by understanding current agency practices, organizational structure, and philosophies and provided tailored guidance on best practices for implementationDesigned, reviewed, and delivered training material for IPS state credentialing and continuing education via in-person classroom courses, recorded webinars, and live video conferencing.Provided IPS training and technical assistance to IPS Supervisors and Employment SpecialistsProvided leadership at state/regional level for IPS supported employment, including giving presentations about IPS at conferences and other local gatherings of interested parties (employer councils, collaboratives, etc.).

Tulsa, Oklahoma Area

I facilitated communication among CREOKS clinic sites across the state and other healthcare facilities with which we interacted, including inpatient psychiatric hospitals, residential treatment facilities, emergency departments, and primary care clinics. The HealthLink initiative strives to improve the transition process between inpatient care and outpatient services by gathering feedback and implementing best practices in the interest of providing excellent care coordination.

Sapulpa, Ok

Provided intensive case management for children with serious emotional disturbance (SED) and their families using the Wraparound model under the Systems of Care initiative.

Tulsa, Ok

Monitored alarm systems with quick and accurate responses while providing customer service with civility, confidentiality, and professionalism. Ensured security and safety of customers with one call resolution. Provided accurate documentation of all actions taken in response to alarm signals.

Corinth, Ms

Evaluated medical authorizations for compliance according to HIPAA guidelinesCoordinated incoming and outgoing correspondence to and from attorneys and insurance carriersCalled attorneys, patients and insurance companies to obtain insurance claim informationEntered claim information into insurance coordination software

Portland, Oregon Area

Billed vision insurance claims, scheduled appointments, answered phones, prepared correspondence, pretested vision patients, trained new contact lens wearers, ordered contact lenses, prepared returns, followed up on denied claims, other duties as required.

Portland, Oregon Area

Reorganized all personnel files to separate pay plans and employee status changes. Assisted payroll administrator with documenting commissions, bonuses, flagged hours, etc for payroll. Prepared and bound employee handbooks for orientation. Processed IRS mail forwarding. Filed new paperwork into employee files.

Portland, Oregon Area

I worked for Walmart for nearly four years total, moving up to and cross training in various positions at several stores, including: Cashier, Service Desk, Bakery, Apparel, Jewelry, and Garden Center, as well as being a member of the Inventory Audit Team at a Sam's Club. I was promoted to my final position as a Merchandise Supervisor position in Apparel over the Accessories/Intimates department, where I: ♦ Oversaw merchandise flow, including receiving, arranging, stocking, damages, returns♦ Created and maintained fixtures for displaying merchandise according to store plan♦ Supervised associates by assigning duties, communicating goals, providing feedback, monitoring performance, teaching policies/procedures, ensuring compliance♦ Provided customer service by identifying needs, locating merchandise, resolving issues

Smithville, Tn

During tax season, I worked the front desk for the local tax preparers. I answered phones, created and organized tax client files, researched tax client issues for tax preparers, and provided general customer services for all tax clients by phone and in person.

Greater Nashville Area, Tn

♦ Processed payroll accounts for temporary employees nationwide♦ Created and maintained tracking report for temporary labor expenditures over multiple agencies, departments, and national sites♦ Coordinated unemployment claims with each respective state office♦ Completed requests for verification of employment ♦ Created and maintained employee personnel files♦ Assisted in preparing updates to the Human Resources policy manual

Greater Nashville Area, Tn

Researched and traveled to each address in assignment area to determine and document organization of neighborhoods by GPS and locate households for later enumerators to conduct interviews.

Provided customer service at the Opryland Hotel's world-famous "Country Christmas" ICE exhibit.

- Organized and led an employee advocacy group to support the company’s operational efficiency program by gathering, documenting, and following up on feedback regarding their goals and processes- Prepared and delivered training materials for new department processes and policies and acted as a constant reference source of this information for colleagues- Assisted in adapting the national loan modification process to absorb all clients in a new local market under a separate business line- Advised management team on best practices and procedures for handling new local market clients per experience with their current contacts in the field- Acted as dedicated Loan Advisor for FTB Private Client Services Modifications, handling any special requests or service needs for clients with significant internal banking/deposit relationships- Advised clients on modifications to loans that best benefit their financial future

- Assisted the Training Coordinator in the creation and delivery of training for new hires and acted as a reference source of training material for colleagues - Developed and maintained daily reporting structure for department production tracking- Performed account maintenance such as transaction disputes & modification requests for external and internal customers on equity loan & line of credit accounts

- Constructed & revised job descriptions from archival data & interviews with employees- Revised performance appraisal form based on knowledge gained in concurrent course

Ba, Psychology

Activities and Societies: - College of Arts and Sciences Scholarship - Honors Scholarship - Psi Chi, Psychology Undergraduate Honor.

Crisis/Emergency/Disaster Management

Completed one term of coursework covering topics such as public safety communications systems, FEMA disaster preparedness, public policy.

Ma, Industrial/Organizational Psychology

Activities and Societies: - Ben Henneke Research Fellowship - Mervin Boviard Scholarship - Sigma Alpha Iota, International Women’s Music.